Last night I sent streaks to everyone I had a streak with and I’ve woken up and that sn...
GetHuman-jaesctt's Lost Snap Streak issue with Snapchat from April 2018
Help with my Snapchat issue
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GetHuman-jaesctt's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jaesctt will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jaesctt can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-jaesctt may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If you lost your streak or if it disappeared in error, you can report the issue to them here https://support.snapchat.com/en-US/i-need-help
The issue in GetHuman-jaesctt's own words
Last night I sent streaks to everyone I had a streak with and I’ve woken up and that snapchat hadn’t sent. I’ve lost around ** streaks , and I am especially bothered about losing a streak with abster*****xx and ayesha*xoxc as they are very long and they are very close friends with them. It has distressed me because the only reason all my streaks disappeared was because snapchat was faulty and didn’t send my streaks.
GetHuman-jaesctt did not yet indicate what Snapchat should do to make this right.
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