Yesterday my snap chat would not load for me and it ruined a *** streak between me and...
GetHuman-mhanks's Lost Snap Streak issue with Snapchat from April 2018
Help with my Snapchat issue
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GetHuman-mhanks's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mhanks will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mhanks can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-mhanks may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If you lost your streak or if it disappeared in error, you can report the issue to them here https://support.snapchat.com/en-US/i-need-help
The issue in GetHuman-mhanks's own words
Yesterday my snap chat would not load for me and it ruined a *** streak between me and my bestie. I sent a snap to her it acted like it sent then later it popped back up on me saying it was still pending forever and it disappeared. I didn’t think anything of it because I assumed it finally sent. Is there any way to get back the streak since it was a glitch ** she went on her honeymoon two weeks ago all the way in the Dominican Republic and we still made sure to snap eachother to keep our streak. So I really hope y’all can reverse it.
GetHuman-mhanks did not yet indicate what Snapchat should do to make this right.
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