I cannot seem to instant message one of my colleagues. My colleague is able to message...

GetHuman709299's customer service issue with Skype from May 2018

Help with my Skype issue
The issue in GetHuman709299's own words
I cannot seem to instant message one of my colleagues. My colleague is able to message me, but I cannot seem to send her a message. I am able to instant message my colleague when I send a group chat including her, but direct instant messaging doesn't seem to work. I started noticing this problem around January **** and haven't been able to fix it since then.**No one else in the company has this issue with my colleague's Skype to my knowledge. However, my computer is the only operating Mac in the office at the moment* everyone else is on a PC. I have been using Skype for over a year without any problems messaging this colleague, but for some reason problems started happening all of a sudden in January. Essentially the messages I write to the colleague seem to be stuck indefinitely in the "thinking" or "processing" phase, never being able to fully deliver the message to the colleague, who in terms of physical proximity actually sits right next to me in the office.**I've tried removing the colleague as a contact and adding her again, but this doesn't seem to help much.**Any tips or advice on how to rectify this issue would be great since I work with this colleague very closely and this problem is starting to hamper my productivity and communication with her.
GetHuman709299 did not yet indicate what Skype should do to make this right.
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Customer service issue
Reported by GetHuman709299
May 22nd, 2018 - 8 mons ago
I have an issue with Skype too
Seen by 7 customers so far
Similar issue to 135 others
0 customers following this
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GetHuman709299 started working on this issue
May 22nd, 2018 9:02pm
GetHuman709299 indicated the issue is not fixed yet.
May 24th, 2018 12:12am