Hello to whomever will be burdened with this message,*I screwed up big time, and repeat...

GetHuman-ryanyega's Account Access issue with Skype from April 2018

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The issue in GetHuman-ryanyega's own words
Hello to whomever will be burdened with this message,*I screwed up big time, and repeatedly.*I recently had gone to a few sites for downloading a few mods for games, and was dumb enough to fall for adware. I was able to get rid of all adware, but one. This adware was a powerful Trojan according to malware sites, and I had stopped the download at a point where most of the virus was locked in my computer and stuck there with no chance of recovery, but it wasn't enough to be legible as a virus by any anti-virus software I had. Because of this, and my lack of backups, I had to factory reset my computer.*That "excuse" out of the way, I needed to re-download Skype. Sure its the new version that runs slower, but I know you will improve in the future (You improve your programs*products often). I know my username, I know my password, no problem, but unfortunately I messed up on a new step for safety. You asked for an e-mail that I should use for my newly identified computer, just in case it was a fraud who had obtained knowledge of my username and password. You can see my E-mail from where i would like you to respond, but unfortunately for my account, the alias was mistyped. Instead of "*****@***.com", I typed "*****@***.com". To an automated program, the format matched, and it didn't check whether or not the e-mail even existed, so it sent the e-mail anyway. However, I cannot change the typo. There is a waiting time for changing my alias e-mail AGAIN, and all other forms of communication or help to*from Skype either don't work (because I cant login for the Skype Community), or dont apply (such as your many possible issues that have been resolved in the past). Even though I was able to use my phones Skype, eventually it locked me out of that too with the same issue of the typo alias e-mail, meaning I am now locked out of Skype all together. I dont know how long this waiting time for the e-mail change is, but I do know that any human can recognize the mistake and would assume the problem at hand. If you could switch my alias, I would gladly appreciate it. **My account username is teanycandy** If you can help, I will gladly co-operate. I mostly use Skype for friends and family, as well as gaming, so there is no rush to help. **By the way, keep up the good work. Simple and effective seems to be your strong suite*Ryan Yeganegi
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Skype

Account Access issue
Reported by GetHuman-ryanyega
Apr 28th, 2018 - a yr ago
I have an issue with Skype too
Not resolved
Seen by 5 customers so far
Similar issue to 8203 others
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GetHuman-ryanyega started working on this issue
Apr 28th, 2018 5:25am
GetHuman-ryanyega indicated the issue is not fixed yet.
May 2nd, 2018 3:42am
GetHuman-ryanyega indicated the issue is not fixed yet.
May 2nd, 2018 3:45am