I purchased a moto E* from best buy and a **$ * gigabyte unlimited text and phone and o...

I purchased a moto E* from best buy and a **$ * gigabyte unlimited text and phone and only used the phone for * days before it was accidentally PUK*SIM locked. it has taken me the ** days to get the phone back to where I could use it. best buy couldn't get it back in service and I had to do the research myself to finally figure out that there was a sub menu inside the recovery part of the power and volume down partition. I am requesting that some or all of my **$ monthly service be reinstated or refunded. I ultimately had to get another phone to do my housing search because of the problems I had in resolving the issue with my moto e* and the lock **I am a veteran who has been in a months long period of homelessness and I got the phone to use in my search for a apartment. before I got the phone I had been accepted into a veterans housing program ran by Supportive Services for Veterans Families and Reach Veterans Program.**sincerely, *Donald Allen**** *** ****