I just ordered holiday cards and the promotion wasn't applied when I paid at checkout...

GetHuman1782502's customer service issue with Shutterfly from December 2018

Help with my Shutterfly issue
The issue in GetHuman1782502's own words
I just ordered holiday cards and the promotion wasn't applied when I paid at checkout. I tried the chat option to contact customer service and it said all agents were busy and to try again some other time. I also used the phone number you provided and the wait time was almost * hour. Please help!
GetHuman1782502 did not yet indicate what Shutterfly should do to make this right.
I have an issue with Shutterfly too
How GetHuman1782502 fixed the problem
After several attempts to get through to customer service by phone or chat, I finally spoke directly to a company representative. I explained that the **% promo code didn't change the price at check out. The representative did some quick research and explained that the price was discounted **% prior to checkout so I did get the lower price on the holiday cards. He then offered me an additional **% off which was a new promotion that was occurring on the day I spoke with him.
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Customer service issue
Reported by GetHuman1782502
Dec 18th, 2018 - 2 mons ago
I have an issue with Shutterfly too
GetHuman1782502 shared how to fix
Seen by 3 customers so far
Similar issue to 1990 others
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GetHuman1782502 started working on this issue
Dec 18th, 2018 4:03am
GetHuman1782502 indicated the issue is not fixed yet.
Dec 18th, 2018 8:52pm
GetHuman1782502 confirmed the issue is fixed. Hooray!
Dec 20th, 2018 2:22pm