It was ordered by my daughter for me. She was replacing the phone cover she had purchased for me at Christmas as I have a new larger phone now. When she ordered at Christmas time the phone case came in glossy finish. This time when she ordered she thought she was getting the same thing however it came in a matte finish. So we are both disappointed. The matte finish is very slippery to hold and I’m afraid my phone won’t be safe in it. I was going to have it replaced as we are not sure why it came matte this time instead Of the glossy finish that came on the last case. She ordered the same way and was expecting the same finish
GetHuman234094's customer service issue with Shutterfly from June 2018
4 views | 453 similar | 0 following
Help with my Shutterfly issue
Did that get it fixed?
Waiting to see if GetHuman234094 fixed the issue with our suggestion.
The issue in GetHuman234094's own words
Replace the phone case because I’m not happy with the finish. It’s different than we expected ... Received a phone cover in the mail yesterday and I wanted a glossy finish but it’s a matte finish
It was ordered the exact same way as the first one and the first one was glossy and this one is matte
I would like a replacement with a glossy finish. I am happy to send back the one I received with the matte finish that I feel is slippery
I don’t order on my own cause I’m not good with that stuff. But both of my daughters and my son order gifts for me all the time. And my youngest daughter just ordered all her wedding save the dates and her invites from you. They order, I pay. So that’s why I am a good customer
I have an issue with Shutterfly too
How GetHuman234094 fixed the problem
We are waiting for GetHuman234094 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Shutterfly customer problems.
GetHuman234094 indicated the issue is not fixed yet.
Jun 6th, 2018 2:18pm
The Free, Easy Way to Move Services
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians