It was ordered by my daughter for me. She was replacing the phone cover she had purchased for me at Christmas as I have a new larger phone now. When she ordered at Christmas time the phone case came in glossy finish. This time when she ordered she thought she was getting the same thing however it came in a matte finish. So we are both disappointed. The matte finish is very slippery to hold and I’m afraid my phone won’t be safe in it. I was going to have it replaced as we are not sure why it came matte this time instead Of the glossy finish that came on the last case. She ordered the same way and was expecting the same finish

GetHuman234094's customer service issue with Shutterfly from June 2018

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The issue in GetHuman234094's own words
Replace the phone case because I’m not happy with the finish. It’s different than we expected ... Received a phone cover in the mail yesterday and I wanted a glossy finish but it’s a matte finish
It was ordered the exact same way as the first one and the first one was glossy and this one is matte
I would like a replacement with a glossy finish. I am happy to send back the one I received with the matte finish that I feel is slippery
I don’t order on my own cause I’m not good with that stuff. But both of my daughters and my son order gifts for me all the time. And my youngest daughter just ordered all her wedding save the dates and her invites from you. They order, I pay. So that’s why I am a good customer
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Shutterfly

Cell phone case with photos
Customer service issue
Reported by GetHuman234094
Jun 6th, 2018 - a yr ago
I have an issue with Shutterfly too
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GetHuman234094 started working on this issue
Jun 6th, 2018 1:08pm
GetHuman234094 indicated the issue is not fixed yet.
Jun 6th, 2018 2:18pm