I just placed an order totaling $ ***.**. The code for free shipping was SHIP**. When I...

GetHuman753518's customer service issue with Shutterfly from June 2018

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The issue in GetHuman753518's own words
I just placed an order totaling $ ***.**. The code for free shipping was SHIP**. When I tried to enter the code at first the code was accepted. I had to go back and make a change. When I returned to the cart it said the code had already been applied and the price included the shipping charge. I'm concerned I will be charged shipping or I have ordered twice. Thank you for your help The email has been updated to the one below
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Shutterfly

Customer service issue
Reported by GetHuman753518
Jun 5th, 2018 - a yr ago
I have an issue with Shutterfly too
Fixed
Seen by 5 customers so far
Similar issue to 615 others
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Items needed
Account holder name
Billing address
Email on account
Timeline
GetHuman753518 started working on this issue
Jun 5th, 2018 7:52pm
GetHuman753518 indicated the issue is not fixed yet.
Jun 7th, 2018 3:31am
GetHuman753518 indicated the issue is not fixed yet.
Jun 8th, 2018 12:08am