I ordered * sets of custom coasters made from my artwork. They arrived in * separate pa...

GetHuman4100417's customer service issue with Shutterfly.com from December 2019

Help with my Shutterfly.com issue
The issue in GetHuman4100417's own words
I ordered * sets of custom coasters made from my artwork. They arrived in * separate packages. Last one arrived Sat., ***** and the package was torn open on two sides. * of the * coasters inside were water damaged and pieces of the graphic coaster faces were cracked off.*The image of the building was not centered on the coaster as they have been in previous orders. * of the * coasters of the covered*bridge were not trimmed properly and were crooked on the coaster with a gray strip across the top. Previous orders have been fine. I think the coasters were rushed with your huge volume of sales during this holiday season and quality control was not followed.*I feel that either a credit is in store for the*package of * coasters or the order should be*redone at no cost. *My order *************-*******. I will be*happy to send you images of the damaged coasters if you wish. Thank you. Janice Thomas.

GetHuman4100417 did not yet indicate what Shutterfly.com should do to make this right.

How GetHuman4100417 fixed the problem
I called Shutterfly customer service directly and only waited * minutes to speak*to a representative who said they would send a replacement order.
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Customer service issue
Reported by GetHuman4100417
Dec 15th, 2019 - 10 months ago
GetHuman4100417 shared how to fix
Seen by 7 customers so far
Similar issue to 147 others
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GetHuman4100417 started working on this issue
Dec 15th, 2019 6:42pm
GetHuman4100417 confirmed the issue is fixed. Hooray!
Dec 16th, 2019 1:10am