Shopify closed my account and did not send me my payout

GetHuman4953367's customer service issue with Shopify from June 2020

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The issue in GetHuman4953367's own words
Shopify closed my account because we were selling COVID products. I have a payout owing to me that they did not give to me. *I don't have access to my store because they closed it and therefore have no way to resolve the problem. They have no one you can call, email or chat with. *I call the customer service number and it tells you to go online. There are no humans working in customer service.

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Customer service issue
Reported by GetHuman4953367
Jun 15th, 2020 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1929 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4953367 started working on this issue
Jun 15th 2:20pm
GetHuman4953367 indicated the issue is not fixed yet.
Jun 15th 2:21pm