In the last hour I just ordered what I thought would be a free bottle of CBD gummies fr...

GetHuman-ruthtv's Cancel order issue with Shopify from October 2019

Help with my Shopify issue
The issue in GetHuman-ruthtv's own words
In the last hour I just ordered what I thought would be a free bottle of CBD gummies from myhealth**x* via an advert on facebook . It transpires that this "free" bottle may have cost me over £*** ! I want to cancel my order which I paid for with my credit card, IMMEDIATELY . Please can you advise me as to how I can do this as I am a pensioner and cannot afford to spend that much , thankyou for your swift response , Ruth J. Taylor (Mrs)

GetHuman-ruthtv did not yet indicate what Shopify should do to make this right.

How GetHuman-ruthtv fixed the problem
I trawled around until I found an email address & sent a polite but forceful letter cancelling my order. It took * or * exchanges and I am still checking my bank account but I'm hoping it is sorted
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Cancel order issue
Reported by GetHuman-ruthtv
Oct 30th, 2019 - a year ago
Fixed
GetHuman-ruthtv shared how to fix
Seen by 8 customers so far
Similar issue to 1073 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-ruthtv started working on this issue
Oct 30th, 2019 11:38am
GetHuman-ruthtv indicated the issue is not fixed yet.
Oct 30th, 2019 7:12pm
GetHuman-ruthtv confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 11:56am