Unable to View Order and check status

GetHuman-icaaa's customer service issue with Shopify from November 2018

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The issue in GetHuman-icaaa's own words
I was trying to view my order and check the status ... I have been trying to reach the seller for several days now after my order was confirmed and the payment charged from my account but no one is responding. On top of that, when I click the link they provided to view my order or visit their shop, it says that the shop is not available.
I am unable to view the order and constantly getting "Shop is unavailable"
I want to view the status of my order and ensure it was a legitimate purchase. If not, I want the order cancelled and the full amount of that was charged from my card returned.
I am a new customer and expected prompt responses from the seller and even the customer support of shopify but no one seems to want to help out. I sent emails, tried to start a chat session and even contacted shopify directly.
waited several days already for a response from anyone including the seller and also sent follow-up email requests. contacted my bank already and confirmed that the payment has been charged. I tried to check and view my order again using their link but it still does not provide any further information other than that it was unavailable.
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Shopify

Ceramic Non-Stick Cookware Set * * Cookware Set **-Piece * Turquoise
Customer service issue
Reported by GetHuman-icaaa
Nov 29th, 2018 - 9 mons ago
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Seen by 7 customers so far
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-icaaa started working on this issue
Nov 29th, 2018 4:00pm
GetHuman-icaaa indicated the issue is not fixed yet.
Nov 29th, 2018 4:01pm