GetHuman-icaaa's customer service issue with Shopify from November 2018
Help with my Shopify issue
Did that get it fixed?
Waiting to see if GetHuman-icaaa fixed the issue with our suggestion.
The issue in GetHuman-icaaa's own words
I was trying to view my order and check the status ... I have been trying to reach the seller for several days now after my order was confirmed and the payment charged from my account but no one is responding. On top of that, when I click the link they provided to view my order or visit their shop, it says that the shop is not available.
I am unable to view the order and constantly getting "Shop is unavailable"
I want to view the status of my order and ensure it was a legitimate purchase. If not, I want the order cancelled and the full amount of that was charged from my card returned.
I am a new customer and expected prompt responses from the seller and even the customer support of shopify but no one seems to want to help out. I sent emails, tried to start a chat session and even contacted shopify directly.
waited several days already for a response from anyone including the seller and also sent follow-up email requests. contacted my bank already and confirmed that the payment has been charged. I tried to check and view my order again using their link but it still does not provide any further information other than that it was unavailable.
I have an issue with Shopify too
How GetHuman-icaaa fixed the problem
We are waiting for GetHuman-icaaa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.