Headphones just stopped working. They have had very little use and are in perfect cond...

GetHuman-whymex's Returns issue with Sennheiser from February 2020

Help with my Sennheiser issue
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The issue in GetHuman-whymex's own words
Headphones just stopped working. They have had very little use and are in perfect condition, but no sound. The Sennheiser warranty is for two years. I purchased them on Amazon Feb **, ****.

GetHuman-whymex did not yet indicate what Sennheiser should do to make this right.

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How GetHuman-whymex fixed the problem
Since the phone number that Amazon gave me was not the same as yours I searched for any other option and found this solution. Sennheiser has a product service portal which I found very confusing but finally found the page to enter my product information and print a ups label to send my headphones in. I was surprised when dropping off the box as there was no cost to me.
Please help with my Sennheiser issue
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Sennheiser

Returns issue
Reported by GetHuman-whymex
Feb 1st, 2020 - a year ago
I have an issue with Sennheiser too
Fixed
GetHuman-whymex shared how to fix
Seen by 8 customers so far
Similar issue to 23 others
0 customers following this
Items needed
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Timeline

GetHuman-whymex started working on this issue
Feb 1st, 2020 10:01pm
GetHuman-whymex confirmed the issue is fixed. Hooray!
Feb 7th, 2020 12:14am
GetHuman-whymex confirmed the issue is fixed. Hooray!
Feb 7th, 2020 12:46am