How Do I Submit a Warranty Claim from Sennheiser?

In summary, you can submit a warranty claim from Sennheiser, provided that you meet the eligibility requirements. While the SEC service department is responsible for determining warranty claims, you can always consult Sennheiser for more information on warranty claims.

Every product from Sennheiser comes with a warranty valid for a specific duration of time. Usually, the warranty for most Sennheiser products is two years, and any refurbished products from Sennheiser have a standard warranty. Should you encounter a problem with a purchased product within the warranty period, you can consider making a warranty claim from Sennheiser.

Eligibility for Making a Warranty Claim

When submitting a warranty claim from Sennheiser, you need to provide the item with a valid bill of sale from a Sennheiser retailer. A bill of sale contains the following details:

The retailer's name
Date of the product purchase
The SKU number or model of the product

Documents such as bank statements, PayPal confirmation, credit card statements or bills of material are not valid receipts and cannot be used to claim for product warranty.

What Does a Product Warranty Not Cover?

Counterfeit products that a customer bought from a non-authorized dealer.
Product damage due to repair efforts by an unauthorized repair center.
Products that do not have a serial number, identification label or safety label.
Product failure due to lack of maintenance as per Sennheiser's standards.

Shipping the Product to Sennheiser Electronics Corporation

When returning a product to Sennheiser, the customer caters to the shipping charges. The product must get to Senheisser in original packaging to protect the product from damage during shipment. Sennheiser is not responsible for any damage to the product from shipping.

Shipping the Product from Sennheiser

Sennheiser caters to the shipping costs of all products within the United States. The shipments are via UPS ground and do not require any signature. The customer is responsible for other charges that may arise during shipping.

Warranty Repairs

SEC caters to all repair costs, parts, and labor costs if the product requires repairs. Service labor has a guarantee of 90 days or until the warranty period expires.

Warranty Replacements

At times, a returned product needs replacement instead of repairs. SEC can either replace with a remanufactured or a new product. The replacement decision depends on the product's features, use, and price of the initial product. Like repairs, product replacements have a guarantee period of 90 days or until the product warranty expires.

Turnaround Time

The turnaround time to expect depends on repair parts and product availability. Therefore, there is no standard turnaround time after making a claim.

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