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SeatGeek Customer FAQ

Top Answers & How-to Guides

How do I Contact SeatGeek Customer Service?

The question we are asked most often is about how to talk to SeatGeek customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My SeatGeek Password?

SeatGeek has made resetting your password simple and easy by offering two convenient methods to do this. You can update your password...

What Do I Do If I'm Missing My Tickets from SeatGeek?

SeatGeek is a top platform for purchasing event tickets online and in-person. The company offers hot deals and event venue maps. To...
Ask any question you have about SeatGeek customer service, get an answer now.

Recent SeatGeek Customer Questions

Not received payment for a ticket I sold, what can I do?

If you haven't received payment for a ticket you sold, first check your account to confirm the sale was completed successfully. Ensure that you’ve provided the correct payment information. If everything appears correct and the payment is still pending, we recommend reviewing your transaction history for any updates. It may take a short time for payments to process. If you need further assistance, please refer to the most up-to-date contact information available on this page.
Asked Oct 12, 2024 11:41 AM

Received notification of successful ticket sale but never received payment

If you received a notification about a successful ticket sale but have not received payment, there may be a delay in processing. Payments are typically sent out within a specified timeframe after the event occurs. Check the details of the sale and the payment timeline provided. If the payment is still not processed after the expected time, please refer to the contact information provided on this page for further assistance.
Asked Oct 7, 2024 5:46 AM

How do I cancel extra tickets that were purchased by mistake?

To cancel extra tickets purchased by mistake, you would need to follow the refund policy specific to the event. Typically, if the tickets are eligible for a refund, you can initiate the cancellation through your SeatGeek account. Check your order details for options to manage or cancel your tickets. If the tickets are non-refundable, they may not be cancelable.
Asked Sep 14, 2024 1:16 AM

My brother transferred a football ticket to me and now I can’t go to the game; he requested I sell the ticket or return it to him… my seat geek account will not allow me to do either option.

If you're having trouble selling or returning the ticket your brother transferred to you, make sure you're logged into the correct SeatGeek account and that the ticket is still in your possession. Sometimes, there may be restrictions based on the event or transfer type. Check the specific event's policies regarding ticket transfers and resales. If the options remain unavailable, please refer to the most up-to-date contact information link on this page for assistance.
Asked Sep 12, 2024 9:14 PM

I bought tickets for an oriole game and It is confirmed and I printed the tickets. Is this an E ticket or do I need a bar code for entry?

If you have printed the tickets and they were confirmed, you typically do not need anything else. The printed tickets should have a barcode on them that will be scanned for entry at the event.
Asked Jun 20, 2024 8:13 PM

Help me with my SeatGeek customer service issue

Selling Tickets

How Can I Sell My Tickets on SeatGeek?

If you have e-tickets or mobile tickets you don't intend to use, you can sell them on SeatGeek. To do so, upload a screenshot of the...

Can I transfer my tickets to someone else on SeatGeek?

Yes, you can transfer your tickets to someone else on SeatGeek. SeatGeek provides a safe and convenient way for ticket holders to transfer...

Can I sell electronic tickets on SeatGeek?

Yes, you can sell electronic tickets on SeatGeek. The platform allows sellers to list and sell tickets of various types including electronic...

Account Issues

How Do I Reset My SeatGeek Password?

SeatGeek has made resetting your password simple and easy by offering two convenient methods to do this. You can update your password...

What Do I Do If I'm Missing My Tickets from SeatGeek?

SeatGeek is a top platform for purchasing event tickets online and in-person. The company offers hot deals and event venue maps. To...

How Do I Get SeatGeek to Refund a Charge?

SeatGeek allows its customers to get a refund for a charge on their platform. If you think you have been unfairly charged, then SeatGeek...

How Do I Retrieve My Tickets on SeatGeek?

Did you lose your seatgeek tickets . No matter which type of tickets you purchase, follow these helpful tips to recover your tickets....

Payment and Fees

What payment methods are accepted on SeatGeek?

SeatGeek accepts various payment methods to make it convenient for users. The platform allows payment through all major credit and...

What are the fees associated with buying tickets on SeatGeek?

When purchasing tickets on SeatGeek, there are a few fees to consider. The primary fee is the seller fee, which varies depending on...

Ticket Purchasing

Can I buy tickets for a specific section or seat on SeatGeek?

Yes, you can buy tickets for a specific section or seat on SeatGeek. When searching for tickets, you can use the interactive seating...

What happens if my tickets are invalid or counterfeit?

If you purchase tickets through SeatGeek and they turn out to be invalid or counterfeit, we've got you covered. Our FanProtect Guarantee...

Is SeatGeek a reliable and secure platform for buying tickets?

Yes, SeatGeek is a highly reliable and secure platform for buying tickets. With a track record of being one of the leading ticket marketplaces,...
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