I have been trying to get a replacement sanding belt for a defective belt has a craftsm...

GetHuman3798610's customer service issue with Sears from October 2019

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The issue in GetHuman3798610's own words
Get a replacement for a defective belt ... I have been trying to get a replacement sanding belt for a defective belt has a craftsman part number ****** (*" x **" Bi Directional Zirconia Alumina grit that is self sharpening). It goes on a Craftsman Belt sander model * ***.*****. I have spent approximately * & *.* hours on the phone and computer trying to get a replacement for this faulty belt which separated upon installation. I talked to someone a Sears representative who told me to get the model * of the sander which I did not have at the time and to call back to *-***-***-**** option * and give the case * ******* and I would be given replacement at no charge and that it would be delivered to my home free. When I call the phone * it says the number cannot be reached. My Name is John Wright and my phone * is ***-***-****. Can you please give me some relief from this nightmare?
How much time it takes when u have the box and part * and sears says it is not a sanding belt
At least contacting you and trying to resolve
** Years and I understand why Sears is going bankrupt with this kind of service
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Sears

Sears belt sander
Customer service issue
Reported by GetHuman3798610
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 6594 others
0 customers following this

Timeline

GetHuman3798610 started working on this issue
Oct 20th, 2019 4:06pm
GetHuman3798610 indicated the issue is not fixed yet.
Oct 27th, 2019 1:45am
GetHuman3798610 indicated the issue is not fixed yet.
Oct 27th, 2019 1:45am
GetHuman3798610 indicated the issue is not fixed yet.
Oct 27th, 2019 1:45am

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