I bought a compressor on Sears.com thru order number *********. I received the product...

GetHuman3702252's customer service issue with Sears from October 2019

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The issue in GetHuman3702252's own words
I bought a compressor on Sears.com thru order number *********. I received the product when it was raining and in the dark. The next morning I noticed the full rear shroud(part * E******) was cracked. I called and spent * hours on the phone and was told I would receive a new shroud at no charge to me in * *** to * weeks. I never received. I called to follow up and spent * *** hours on phone, and got only frustrated. Called a third time and still nothing except the run around. Unless this can be resolved quickly, I will NEVER buy anything from Sears again, and will tell other people, if they ask, not to. I spent ** years in retail, and this is very poor customer service. Maybe you can bet me the part at no charge. I guess we will see.

GetHuman3702252 did not yet indicate what Sears should do to make this right.

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Sears

Customer service issue
Reported by GetHuman3702252
Oct 4th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 6518 others
0 customers following this

Timeline

GetHuman3702252 started working on this issue
Oct 4th, 2019 12:11pm
GetHuman3702252 indicated the issue is not fixed yet.
Oct 4th, 2019 12:13pm
GetHuman3702252 indicated the issue is not fixed yet.
Oct 4th, 2019 12:14pm
GetHuman3702252 indicated the issue is not fixed yet.
Oct 4th, 2019 12:14pm
GetHuman3702252 indicated the issue is not fixed yet.
Oct 5th, 2019 12:42pm

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