I need to return * items and when trying to do the return online it wants to charge me...

GetHuman-bgh_'s customer service issue with Sears from May 2019

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I need to return * items and when trying to do the return online it wants to charge me. I took the items to KMart and they couldn't find it in their system because it was shipped to Sears and I was told to send it back through the mail. I want a return label so that I can return it for free. The shoes are too tight and the blouse is not the one I ordered. I have been calling customer service for several days and stay on hold for an hour each time and no one ever answers. please call me at ***-***-****. my order number is *********. Thank You
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Sears

Customer service issue
Reported by GetHuman-bgh_
May 18th, 2019 - a mon ago
I have an issue with Sears too
Not resolved
Seen by 1 customer so far
Similar issue to 3904 others
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