Charlie Please return my father's ratchet that was taken by mistake.

GetHuman2684246's customer service issue with Sears from April 2019

12 views | 3321 similar | 0 following
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The issue in GetHuman2684246's own words
Did not want to have to wait longer to have washer fixed. Lended Charlie my father's rachet per the request of Charlie. ... I am requesting that my ratchet that was barrowed of my fathers by Charlie Hopkins in ct sears repair department. Please return it to me. Charlie returned a Williams ratchet which is not my father's. It has now been over a week without a response. I have called everyday since this error occurred and still have not gotten an answer. Multiple times it has been esculated to the next level by multiple supervisors in the Philippines. Never allowing me to speak to a Sears supervisor in the United States and telling me they do not have any numbers that I could call. Also telling me wait ** hours for a response. Which was Wednesday ********. Still no answer. Please help me. Please call me my email has so many emails that emails get lost. *** *** ****. Thank you for your time and attention to this matter.
Charlie asked if I had a rachet and I allowed him to use my father's ratchet because he said he did not have his. And we had been waiting a long time to get the kitchen back in order and get every appliance -fixed with multiple repair men and multiple trips and about over a month now working on them. I allowed him to barrow it and that ratchet was never returned. I have his Williams ratchet not my father's ratchet.
I would like my fathers ratchet returned.
My mother, who's house is where the service was done is ** yrs old and should not have to deal with this stress or disrespect of her husband's tools. Also she has been a very loyal customer for years.
I tryed to call him. He text me but what he text was not what he gave me back. He gave a rusted ratchet. My father's was in great condition and not that brand or style. Longer and heavier. I want his ratchet back thank you.
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Sears

Washer
Customer service issue
Reported by GetHuman2684246
Apr 5th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 3321 others
0 customers following this

Timeline

GetHuman2684246 started working on this issue
Apr 5th, 2019 3:57am

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