Charlie Please return my father's ratchet that was taken by mistake.

GetHuman2684246's customer service issue with Sears from April 2019

21 views | 3321 similar | 0 following
Help with my Sears issue
Next: our robot will wait on hold for GetHuman2684246 to get a Sears rep on the line!
Always use the GetHuman Phone to call Sears. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman2684246's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2684246 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
The issue in GetHuman2684246's own words
Did not want to have to wait longer to have washer fixed. Lended Charlie my father's rachet per the request of Charlie. ... I am requesting that my ratchet that was barrowed of my fathers by Charlie Hopkins in ct sears repair department. Please return it to me. Charlie returned a Williams ratchet which is not my father's. It has now been over a week without a response. I have called everyday since this error occurred and still have not gotten an answer. Multiple times it has been esculated to the next level by multiple supervisors in the Philippines. Never allowing me to speak to a Sears supervisor in the United States and telling me they do not have any numbers that I could call. Also telling me wait ** hours for a response. Which was Wednesday ********. Still no answer. Please help me. Please call me my email has so many emails that emails get lost. *** *** ****. Thank you for your time and attention to this matter.
Charlie asked if I had a rachet and I allowed him to use my father's ratchet because he said he did not have his. And we had been waiting a long time to get the kitchen back in order and get every appliance -fixed with multiple repair men and multiple trips and about over a month now working on them. I allowed him to barrow it and that ratchet was never returned. I have his Williams ratchet not my father's ratchet.
I would like my fathers ratchet returned.
My mother, who's house is where the service was done is ** yrs old and should not have to deal with this stress or disrespect of her husband's tools. Also she has been a very loyal customer for years.
I tryed to call him. He text me but what he text was not what he gave me back. He gave a rusted ratchet. My father's was in great condition and not that brand or style. Longer and heavier. I want his ratchet back thank you.
How GetHuman2684246 fixed the problem

We are waiting for GetHuman2684246 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2684246 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2684246
Apr 5th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 3321 others
0 customers following this


GetHuman2684246 started working on this issue
Apr 5th, 2019 3:57am

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians