I purchased a kenmore gas range about * yrs ago. Model***.****. I was going to bake a...

GetHuman1976357's customer service issue with Sears from January 2019

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The issue in GetHuman1976357's own words
I purchased a kenmore gas range about * yrs ago. Model***.****. I was going to bake a cake and set the oven to ***. I waited for the oven to preheat before I placed the cake into the oven. In less than * or * minutes I could smell something burning. I open the oven door and it was in flames. The flames came from under the bottom pan. I was shocked and tried to turn the oven off. Next I poured some salt on the fire to smoother it. The fire became large. I was ready to call the fire department and decided first to pour some water on the fire. This was a very terrifying experience. Now my oven won't heat up and I am afraid to use it. The top burners work but the broiler and oven itself will not work. I would like to know if Kenmore is going to stand by this product and help me repair it.**Mary Edgington
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Sears

Customer service issue
Reported by GetHuman1976357
Jan 16th, 2019 - 9 mons ago
I have an issue with Sears too
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Seen by 5 customers so far
Similar issue to 2700 others
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Timeline
GetHuman1976357 started working on this issue
Jan 16th 3:44pm