Hello, almost a year ago we called you for a service on our dryer and you guys ordered...
GetHuman1964604's customer service issue with Sears from January 2019
Help with my Sears issue
Next: our robot will wait on hold for GetHuman1964604 to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1964604's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1964604 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman1964604's own words
Hello, almost a year ago we called you for a service on our dryer and you guys ordered a part that got sent to our home. We decided to junk our dryer and buy a new one rather than use the part to fix it. We were told by a sears rep to have ups pick up the part and we would receive a new bill in the mail with the adjusted price. We got another bill for the same price of ***.** when it was suppose to be adjusted to *** for the service and not the parts and service. My husband called customer service and we were told we had a balance of * dollars and did not owe any money. I now have a collections agency trying to collect the *** dollars. I will not pay for a part that I sent back to you. I will pay the *** dollar service charge but I need a new bill in the mail. Every time I call customer service I am told something different. All I want is a new adjusted bill for the correct amount. Please.
GetHuman1964604 did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman1964604 fixed the problem
We are waiting for GetHuman1964604 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Sears customer problems.