I am corresponding on behalf of my brother, Herbert Pannell. He purchased a Craftsman G...

GetHuman-cepannel's customer service issue with Sears from October 2018

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The issue in GetHuman-cepannel's own words
I am corresponding on behalf of my brother, Herbert Pannell. He purchased a Craftsman Garden Tractor Model No. ***.***** on *********. On **********, we discovered that both frame rails were cracked*completely seperated. According to the Owner's Manual under the Warranty "FOR FIVE YEARS from the date of purchase, the frame and front axle of this riding equipment are warranted against any defects in material or workmanship. A defective frame or front axle will receive free in-home repair or replacement if repair is impossible." I have quoted these words to the technician and several people including people in the Philippines, Manila and Florida. They have denied the free in-home repair part of the warranty. They claim the free in-home repair does not include labor and we must pay $**.** for the tech visit and $***.** for labor for the repairs. According to your warranty and my under standing, free means free. There is nothing outlined in the warranty to distinguish between parts and labor cost. We need assistance in honoring the warranty.
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Customer service issue
Reported by GetHuman-cepannel
Oct 18th, 2018 - 3 mons ago
I have an issue with Sears too
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GetHuman-cepannel started working on this issue
Oct 18th, 2018 4:55pm