Case******** Shirley Chu (Phone***********)***************-*Cancelled Sears Warranty wi...

GetHuman1243823's customer service issue with Sears from October 2018

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Before contacting them, items GetHuman1243823 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1243823's own words
Case******** Shirley Chu (Phone***********)***************-*Cancelled Sears Warranty with Anya* Sears *Representative at Membership Department*Confirmation *******, refund with *-* business days.**-*Talked to Sam Dimson (Sears Home Repair Representative) to cancel the service order and parts ordered by technician (ID********), was told the technician hadn’t uploaded all the information,*would send a request to cancel the service order and they should be received within ** hours. Reference ********.***************-*Talked to Jules (ID******* at Customer Care for Home Repair), confirmed parts and appointment had been cancelled, would send a request to Billing Team*Customer Solution Team) to verify the refund amount, should receive a call or email within **hrs.***************-*Talked to Case Manager Quinn (ID******* at Customer Solution Team, confirmed the cancellation notice and concern notice to the service provided had been sent, my responsible payment was $**.** *for the diagnostic fee. Also, I could disregard the receipt and would send notification to the Service Unit*************** *-*Chris from Customer Solutions Team confirmed Quinn already sent message to Billing dispute and Unit Team, had to wait **-** hours.***************-*Talked to Christina (ID******* at Customer Solution Team), confirmed service call on ****, all future appointment and parts order had been cancelled, technician already closed out the repair appointment, *case closed out. Technician wouldn’t be back, all future appointment had been cancelled. She advised me the case number.**She told * parts had been sent, upon received all the parts, call Sears and they would contact the Parts Recovery Department to arrange with UPS to pick them up from my home or I could leave them at the Front door. **She told me to give her my credit card number to check but didn’t see any charge on Sears or A & E under my account, no information and no charge was found at all.****************Talked to Even (ID****** at Customer Solution Team) that I received * packages (including the first one which was sent from **** ??), he would send an email to Dispatch Team (Sears Technician) to call me, *to give me an update. Afterwards within ** hours, the Sears technician will email me the “UPS Return Label”. UPS would pick them up, return to the warehouse and verified by the Dispatch Team, then process the refund. **Until now, I still haven’t heard from any one from Sears, please advise at your earliest convenience.

GetHuman1243823 did not yet indicate what Sears should do to make this right.

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Customer service issue
Reported by GetHuman1243823
Oct 1st, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1568 others
0 customers following this


GetHuman1243823 started working on this issue
Oct 1st, 2018 9:56pm

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