APPLICANCE ** CODE DISCOUNT NOT AVAILABLE WHEN EXCHANGING A DEFECTIVE PRODUCT FOR A DIFFERENT MODE
GetHuman930331's customer service issue with Sears from August 2018
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Help with my Sears issue
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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman930331's own words
Get an advertised ** percent discount ... I purchased a Sears refrigerator model ***** for $***.** on August **, **** and it was delivered on August **th. However, I received a **% discount, using APPLIANCE CODE **, so my cost was $***.** plus taxes and other fees for a total of $***.**. This product was defective in that the freezer * motor*fan were extremely noisy and could be heard in any room of my **** squre foot house, including the garage and pool deck. A service tech examined the frig and said it could not be repaired so I asked for an exchange for another model (******) which was selling for $***.** and also had the APPLIANCE Code ** percent discount. However, I was told that that I was not eligible for the ** percent discount because I was acquiring the ****** frig as part of an exchange instead of a new purchase. Soooo if I had bought ****** outright l could get a ** percent discount, but not if l acquired is as part of exchanging a defective frig. I WANT A ** PERCENT DISCOUNT on the replacement frig price!
The hassle of acquiring and then exchanging a defective product
Giving me the advertised ** percent discount on the replacement frig
Called CEO Lampert and was told someone would get bacto me in the future
I have an issue with Sears too
How GetHuman930331 fixed the problem
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