APPLICANCE ** CODE DISCOUNT NOT AVAILABLE WHEN EXCHANGING A DEFECTIVE PRODUCT FOR A DIFFERENT MODE

GetHuman930331's customer service issue with Sears from August 2018

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman930331's own words
Get an advertised ** percent discount ... I purchased a Sears refrigerator model ***** for $***.** on August **, **** and it was delivered on August **th. However, I received a **% discount, using APPLIANCE CODE **, so my cost was $***.** plus taxes and other fees for a total of $***.**. This product was defective in that the freezer * motor*fan were extremely noisy and could be heard in any room of my **** squre foot house, including the garage and pool deck. A service tech examined the frig and said it could not be repaired so I asked for an exchange for another model (******) which was selling for $***.** and also had the APPLIANCE Code ** percent discount. However, I was told that that I was not eligible for the ** percent discount because I was acquiring the ****** frig as part of an exchange instead of a new purchase. Soooo if I had bought ****** outright l could get a ** percent discount, but not if l acquired is as part of exchanging a defective frig. I WANT A ** PERCENT DISCOUNT on the replacement frig price!
The hassle of acquiring and then exchanging a defective product
Giving me the advertised ** percent discount on the replacement frig
** years
Called CEO Lampert and was told someone would get bacto me in the future
How GetHuman930331 fixed the problem

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Sears

Refrigerator
Customer service issue
Reported by GetHuman930331
Aug 30th, 2018 - 3 years ago
Fixed
Seen by 36 customers so far
Similar issue to 1272 others
1 customer following this
Items needed
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Account address
Account email
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Order number
Order date

Timeline

GetHuman930331 started working on this issue
Aug 30th, 2018 5:28pm
GetHuman930331 indicated the issue is not fixed yet.
Aug 30th, 2018 6:44pm
GetHuman930331 indicated the issue is not fixed yet.
Aug 30th, 2018 6:46pm
GetHuman930331 indicated the issue is not fixed yet.
Aug 30th, 2018 6:47pm
GetHuman930331 indicated the issue is not fixed yet.
Aug 30th, 2018 6:47pm
GetHuman930331 indicated the issue is not fixed yet.
Aug 30th, 2018 7:09pm
GetHuman930331 indicated the issue is not fixed yet.
Aug 31st, 2018 12:16pm
GetHuman930331 indicated the issue is not fixed yet.
Aug 31st, 2018 6:40pm
GetHuman930331 indicated the issue is not fixed yet.
Aug 31st, 2018 6:41pm
GetHuman930331 indicated the issue is not fixed yet.
Sep 1st, 2018 5:28pm