Hello Sears Team, I ordered a car battery on Aug *th on Sears.com. When I called the S...

GetHuman-mridout's customer service issue with Sears from August 2018

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-mridout's own words
Hello Sears Team, I ordered a car battery on Aug *th on Sears.com. When I called the Sears Automotive store to confirm my install date*time, they told me that they cancelled my online order (why, I don't know) and that I would have to come in store to buy battery locally (which I did). In meanwhile, Sears.com com went ahead and charged my debit card and the money was pulled from my checking account. So, basically I was double charged. Ever since this date I've called numerous times and have spoken to over * different customer service reps. NO one has taken any ownership (constant script reading, and no action), nor do they have any idea where my refund is or when it will come. As of today, it's been ** days !! Can someone kindly take ownership of this issue and facilitate a refund to me, while relaying that you've gotten this email and a status. Thank You , Mike Ridout (***-***-****)

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Sears

Customer service issue
Reported by GetHuman-mridout
Aug 27th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 1225 others
0 customers following this
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Timeline

GetHuman-mridout started working on this issue
Aug 27th, 2018 1:52pm
GetHuman-mridout indicated the issue is not fixed yet.
Aug 28th, 2018 11:11pm
GetHuman-mridout indicated the issue is not fixed yet.
Aug 28th, 2018 11:12pm

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