Called week of August *th for service call on oven. Service call scheduled August ** be...

GetHuman1034063's customer service issue with Sears from August 2018

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The issue in GetHuman1034063's own words
Called week of August *th for service call on oven. Service call scheduled August ** between * and *. Call at *pm said pushed to *:**, no show or call. Call *:** pushed to *:** waiting till *pm, no show or call. August ** call scheduling tells me ticket still shows open can not help me wait ** hours and routing will call me.Wait two days. Call August ** said they can not help me. Refer to *** ***-**** another number they tell me ticket never closed, will check.??? Call August ** need help no oven please help. They schedule another appointment for August ** between * and **at home waiting for three hours start calling pushed out till *:**. Call ***-***-****at *:** no technician, no call. Can not tell me what happen but reschedule for September *th. Asked to speak to supervisor talk to Jay Lee in scheduling. can not tell me what happen, then try's to say not home. Been sitting here three hours no one ever came. Verify address phone number everything correct.I have been a Sears customer for over ** years never had this problem with service call. Asked Jay Lee to resolve this problem offers me gift card but no resolution. Will check and call me back. I need a technician to service my oven that will actually show up and repair my oven. What has happened to your wonderful appliance service? Nobody seems to care and correct this issue. I have existing maintenance agreement on other appliances is this the kind of service I can expect from Sears??? Sandee Tomsin ***-***-****

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Sears

Customer service issue
Reported by GetHuman1034063
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 18 customers so far
Similar issue to 1208 others
0 customers following this
Items needed
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Timeline

GetHuman1034063 started working on this issue
Aug 25th, 2018 2:22am
GetHuman1034063 indicated the issue is not fixed yet.
Aug 25th, 2018 4:48am
GetHuman1034063 indicated the issue is not fixed yet.
Aug 25th, 2018 4:51am
GetHuman1034063 indicated the issue is not fixed yet.
Aug 26th, 2018 3:35am
GetHuman1034063 indicated the issue is not fixed yet.
Aug 28th, 2018 5:26am

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