I bought a Kenmore ***** *,*** BTU Portable Air Conditioner. It is extremely loud, and...

GetHuman995285's customer service issue with Sears from August 2018

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The issue in GetHuman995285's own words
I bought a Kenmore ***** *,*** BTU Portable Air Conditioner. It is extremely loud, and does not cool down a room **'x**' (*** sq ft). I have to sit in front of it to feel any cooling. I have bought * refrigerators and a stove from Sears (great Kenmore products). But shame on Sears for selling an item that I am stuck with and does not cool my room* I paid $***. I would like you to plug it in and see how loud it is. My fellow employees and my son-in-law have portable AC's, and they say they are quiet and cool down the room. The plastic slider that comes with this unit and fits in the window, was to long, and I had to cut off about *", to fit the window. I have not returned it because, I cut the plastic slider and because I threw away the box. So now I am stuck with a $*** item that does not do what it says. I am an honest and hard working person, and I feel cheated and do not like it. I will definitely let all my fellow employees to not buy this item. I would like to return this item and get some of my money back. And, I would love you to plug it in and see how loud it is. I have now called an AC company to come look at my house to install central Air Conditioning instead. I would not even feel right about reselling this to someone else for a cheap price, because I feel I would be cheating them, and I cannot do this. I just want to let you know that Sears should not sell this item, it is loud like a machine gun, and it is not fair to sell merchandise like this. I will still buy from Sears, but never anything like this. Thank you for reading this, and if you can give me any of my money back and return this to Kenmore, I would appreciate it. I should have read the online reviews about this item first, because they are not good, and another person said they had to cut down the window plastic slider to fit.*Thank you, Ray Saigh
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Sears

Customer service issue
Reported by GetHuman995285
Aug 15th, 2018 - a yr ago
I have an issue with Sears too
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Seen by 6 customers so far
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GetHuman995285 started working on this issue
Aug 15th, 2018 4:33pm
GetHuman995285 indicated the issue is not fixed yet.
Aug 16th, 2018 2:37pm
GetHuman995285 indicated the issue is not fixed yet.
Aug 20th, 2018 2:04pm