Hello.*I ordered a part from Sears Parts Direct on Friday, Aug *, ****.*Order Number: W...

GetHuman-morrowde's customer service issue with Sears from August 2018

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The issue in GetHuman-morrowde's own words
Hello.*I ordered a part from Sears Parts Direct on Friday, Aug *, ****.*Order Number: W********I received an email that this part was on back-order. **Sunday, Aug *, ****: I called and cancelled the order. Spoke with Danica. I was informed it would take * business days to cancel and refund my money.**Wed., Aug *, ****: I called again to follow up on cancellation. I was told I was in the "queue" for cancellation and it would be **-** hours.**Thurs., Aug *, ****: I initiated a chat online at Sears Parts Direct with floor manager, Karlene. I was again told **-** hours. **This is completely unacceptable. The charge for this part has gone through my bank (Tuesday), even though I cancelled the order on the Sunday prior!**Amazing how you can take my money within a * hour period, but can't refund my money after * days.**This is simple data entry and should happen immediately. **I asked for an escalation but received no assurances.**Unhappily,*Shirley Morrow
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Customer service issue
Reported by GetHuman-morrowde
Aug 9th, 2018 - 8 mons ago
I have an issue with Sears too
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GetHuman-morrowde started working on this issue
Aug 9th, 2018 10:29pm