Bought appliances *************** Called delivery it had not arrived yet, agent said th...

GetHuman-vhestrad's customer service issue with Sears from August 2018

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The issue in GetHuman-vhestrad's own words
Bought appliances *************** Called delivery it had not arrived yet, agent said they are still coming they are a little late if any problems with delivery or merch should d need return or repair call within * days to report .*Delivered ******* at *:** pm*Product damaged missing gas hose part .******* at *:** am Contacted customer service number provided ****-***-**** *Could do nothing first offered refund of ***.oo then said no refund. Talked to supervisor Odie ************** filed review with bbb******* filed complaint with BBB******* e mailed suggested e mail from bbb (*****@***.com)******* went to part store front desk said is should have been replaced gave me more phone numbers ******* *:** pm called protection agreement number provided ****-*** -**** could do nothing said I need to talk to delivery they transferred me to delivery again ******* *:** pm transfer to delivery from previous call again said can’t do noting call chula vist store at (***) ***-**** helped by matt ************* *:**pm called chula vista no answer ******* *:**pm called chula vista again representative answered I told him I was told to call them for a replacement, representative said they would look into this and call back.******* *:** chula vista representative called back said they cannot do anything gave me another number to customer solutions ****-***-**** said call them push ** if they cannot help call back and they will see what they can do.******* *:**pm called customer solutions ****-***-**** told them I got damaged product I want replacement they said all sales final I told them I got lemon this is not what I paid for final sale was not on damaged appliance . he said schedule repair visit only thing available is aug ** I booked he said tech will come and if not repairable I will get a new replacement . rep said call back tomorrow to check on status and see if there is a sooner apt* talked to ishamale ******** he gave me case number ******** and ****-***-**** to call next day******* *:** am called protection agreement ****-***-**** pushed ** for lemon policy option talked to Melissa ******* she said sorry she cannot help she ha will transfer to customer solutions for further assistance gave case * *******.**:** am transferred to customer solutions agent lucas * ********:** transfer from lucas to Mara* *******.*Said try to ccall sister store in chulla vista (***)***-**** or imperial valley store (***) ***-**** for partial refund information.

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Customer service issue
Reported by GetHuman-vhestrad
Aug 2nd, 2018 - 4 years ago
Seen by 8 customers so far
Similar issue to 954 others
0 customers following this
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GetHuman-vhestrad started working on this issue
Aug 2nd, 2018 3:46pm
GetHuman-vhestrad indicated the issue is not fixed yet.
Aug 2nd, 2018 4:49pm
GetHuman-vhestrad indicated the issue is not fixed yet.
Aug 3rd, 2018 4:49pm
GetHuman-vhestrad indicated the issue is not fixed yet.
Aug 5th, 2018 7:54pm