On June *th a Tech came to my home & replaced a valve in my Kenmore washer because NO h...

GetHuman-bevpine's customer service issue with Sears from June 2018

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The issue in GetHuman-bevpine's own words
This has been going on since Monday June *th about no hot water going into my washer & a Tech came out & replaced a valve, the next day i had to call again because that didn't work. Thursday June *th a Tech came out with another part & it still doesn't get hot water into the washer & i purchased the washer & dryer just last September & is under Warranty!!! Had to call again today with no response as of yet!!!!!!! ... On June *th a Tech came to my home & replaced a valve in my Kenmore washer because NO hot water was coming into the washer. He said if that didn't work to call today & i have called * numbers * www.searshomeservice.com*chat & the site "IS NOT FOUND" as the problem is NOT fixed & the Tech needs to return to fix the problem!!! Nobody can find the paperwork as the computer has not updated so i got the order**************** for yesterday's Appt. I purchased the washer & dryer only last Sept.*rd **** & is still under Warranty! *Thank you,*Beverly Pine**** Ivory Rd. SE*Rio Rancho, New Mexico **********-***-*********-***-****
This is very frustrating as Sears contracts out appliance repairs instead of like the old days when they had their own service repair. They carry NO parts & have to waste time to go & get them plus this is costing me time & money out of my day!
I want the washer replaced period!!!
I have always been a good customer with Sears as Kenmore products are very reliable until now manufactured out of the Country i was told with cheap parts.
Too many service calls with NO resolution!!!
I have an issue with Sears too
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Sears

Kenmore Washer
Customer service issue
Reported by GetHuman-bevpine
Jun 5th, 2018 - a yr ago
I have an issue with Sears too
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Seen by 10 customers so far
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GetHuman-bevpine started working on this issue
Jun 5th, 2018 8:33pm
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Jun 5th, 2018 8:33pm
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Jun 5th, 2018 9:37pm
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Jun 6th, 2018 9:34pm
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Jun 8th, 2018 11:12pm
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Jun 8th, 2018 11:14pm
GetHuman-bevpine indicated the issue is not fixed yet.
Jun 8th, 2018 11:23pm