On June *th a Tech came to my home & replaced a valve in my Kenmore washer because NO h...
GetHuman-bevpine's customer service issue with Sears from June 2018
Help with my Sears issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Sears help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-bevpine's own words
This has been going on since Monday June *th about no hot water going into my washer & a Tech came out & replaced a valve, the next day i had to call again because that didn't work. Thursday June *th a Tech came out with another part & it still doesn't get hot water into the washer & i purchased the washer & dryer just last September & is under Warranty!!! Had to call again today with no response as of yet!!!!!!! ... On June *th a Tech came to my home & replaced a valve in my Kenmore washer because NO hot water was coming into the washer. He said if that didn't work to call today & i have called * numbers * www.searshomeservice.com*chat & the site "IS NOT FOUND" as the problem is NOT fixed & the Tech needs to return to fix the problem!!! Nobody can find the paperwork as the computer has not updated so i got the order**************** for yesterday's Appt. I purchased the washer & dryer only last Sept.*rd **** & is still under Warranty! *Thank you,*Beverly Pine**** Ivory Rd. SE*Rio Rancho, New Mexico **********-***-*********-***-****
This is very frustrating as Sears contracts out appliance repairs instead of like the old days when they had their own service repair. They carry NO parts & have to waste time to go & get them plus this is costing me time & money out of my day!
I want the washer replaced period!!!
I have always been a good customer with Sears as Kenmore products are very reliable until now manufactured out of the Country i was told with cheap parts.
Too many service calls with NO resolution!!!
I have an issue with Sears too
How GetHuman-bevpine fixed the problem
We are waiting for GetHuman-bevpine to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Sears customer problems.