Customer called for service on Kenmore washer and was advised by service tech to replac...

GetHuman-annavarg's Refunds and returns issue with Sears from April 2018

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The issue and preferred resolution, in GetHuman-annavarg's own words:
Customer called for service on Kenmore washer and was advised by service tech to replace both stacking washer and dryer. Order placed on February * with delivery and installation scheduled February *. Sears online cancelled and rescheduled for March * with no explanation. March * delivery and March * deliveries also canceled without reasonable explanation. A partial delivery was received on March ** but team was unable to install because the stacking kit and conversion kit were not on the truck. Customer had to order items in store. Finally, delivery team returned on April ** to install the appliances but could not do so because dryer was a gas unit not electric. Customer solutions refuses to return or exchange because purchase date was ** days prior. Appliances were left stacked in the middle of the kitchen where they pose a hazard and cannot be installed. This is unacceptable!!!
I trust that Sears will make this right and come up with a resolution that is fair.
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Sears

Refunds and returns issue
Reported by GetHuman-annavarg
Apr 27th, 2018 - 3 mons ago
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Seen by 13 customers so far
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GetHuman-annavarg started working on this issue
Apr 27th 3:45pm