Yesterday, I called Sears repair to get my Kenmore Air conditioning unit repaired. In s...

GetHuman734776's customer service issue with Sears.com from May 2018

Help with my Sears.com issue
The issue in GetHuman734776's own words
Yesterday, I called Sears repair to get my Kenmore Air conditioning unit repaired. In setting up the repair appointment he told me it would cost $** to have someone come out. But if I agreed to a warranty for $** the first visit would not have a deductible. He told me the deductible was $*** after the first visit. I asked him if this was the only charge and he said yes and it was good for a year that was really ** months.*At no time did he tell me this was $**.** per month. I asked him three times if this was a one time charge and he said yes so that for ** months I would have my air conditioner covered. He never said, nor did, he offer to send me the agreement.*Later yesterday someone called from Sears to go over the warranty. She told me it was **.** per month with an $** deductible starting on the first visit.*I told her that was not at all what he had told me.*It was very hard to hear her and her accent was very thick and she was difficult to understand. I asked to speak to a supervisor in the US and she refused saying she couldn't.*She transferred me to someone else, I spoke with a supervisor who, was also hard to hear and understand, and she said she would transfer me to the warranty department. After waiting another ten minutes someone picked up the phone and knew nothing about what I was talking.*She said she would transfer me to the warranty department and after waiting twenty minutes I gave up.*today I'm trying again. Awful service and their call center is terrible.

GetHuman734776 did not yet indicate what Sears.com should do to make this right.

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Sears.com

Customer service issue
Reported by GetHuman734776
May 31st, 2018 - 3 years ago
Fixed
GetHuman734776 shared how to fix
Seen by 2 customers so far
Similar issue to 673 others
0 customers following this
Items needed
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Timeline

GetHuman734776 started working on this issue
May 31st, 2018 2:19pm
GetHuman734776 confirmed the issue is fixed. Hooray!
May 31st, 2018 4:04pm

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