How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sears Appliance Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Sears Appliance Services number should go right to a real human being
Below are some clips we've found from Sears Appliance Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sears Home Services.
If you're calling about repair, press one.
For parts and part orders placed at Sears Parts if you're calling about repair, press one."
Excerpt from a call with Sears Appliance Services
Tuesday, January 2, 2024 5:12 PM
The first phone menu
"Thank you for calling Sears Home Services.
For delivery and installation, press five. For all other inquiries, press six.
If you're calling about repair,
If you're calling about repair, press one.
For parts and part orders placed at Sears Parts Direct dot com, press two."
Excerpt from a call with Sears Appliance Services
Sunday, March 31, 2024 12:42 AM
After you press 2
"For home warranties and protection agreements, press three.
For sears dot com or k mark dot com or for help identifying the right part for your product, pricing, availability, or to place a new order, press one."
Excerpt from a call with Sears Appliance Services
Tuesday, March 5, 2024 8:37 PM
After you press 3
"For home warranties and protection agreements, press three.
For sears dot com or kmart dot com orders, press four.
Which product can I assist you with today? For home warranties, press one."
Excerpt from a call with Sears Appliance Services
Wednesday, February 28, 2024 11:10 PM
After you press 6
"Please pay attention as our menu has recently changed.
For Sears Home Improvement, press one.
For Sears retail locations, press two.
For Sears credit, press three.
For Sears Cleaning Services, press four."
Excerpt from a call with Sears Appliance Services
Monday, February 12, 2024 10:45 PM
In fact, much of this information on this page is superfluous because this Sears Appliance Services phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Sears Appliance Services operates the call center for this 800-424-2047 phone number 6am-11pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 269 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sears Appliance Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sears Appliance Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sears Appliance Services is Sunday.The most busy day to call is Thursday, which averages 588% more phone calls by comparison.Again, this is based on a sample of 269 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Sears Appliance Services is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Sears Appliance Services number?
Below is a sample of recent calls to Sears Appliance Services, and their purpose. Are any of these similar to the reason you are trying to call?
Cancellation refund request: "I want a refund of the fifty percent deposit I made on the parts."
- From a call lasting 28m 1s , Mar 7, 2024 5:28 PM
Issue with wrong part: "They keep sending me the wrong part."
- From a call lasting 5m 52s , Mar 5, 2024 9:29 PM
Wrong parts received: "I ordered a part for a washing machine, but they keep sending me the wrong parts."
- From a call lasting 5m 21s , Mar 5, 2024 8:42 PM
Wrong parts received: "I keep getting the wrong parts for my washing machine and can't reach a representative."
- From a call lasting 3m 16s , Mar 5, 2024 8:37 PM
Home warranty assistance: "I need you to help with my home warranty."
- From a call lasting 3m 32s , Feb 28, 2024 11:10 PM
Confusion about communication: "I got an email from you saying that my policy was gonna be reduced on my dryer."
- From a call lasting 4m 28s , Feb 8, 2024 7:42 PM
Missing part for oven: "I need to know if the missing part is coming or I want a new oven and a refund."
- From a call lasting 19m 55s , Jan 13, 2024 7:58 PM
Technician no show: "My technician was supposed to be here between 8 AM and 5 PM, it's past 5 PM."
- From a call lasting 7m 33s , Jan 3, 2024 11:23 PM
More Ways to Contact Sears Appliance Services Customer Service
There are of course other ways to contact Sears Appliance Services customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Sears Appliance Services customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sears Appliance Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sears Appliance Services agent. This phone number is Sears Appliance Services's best phone number because 1,602 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-424-2047 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Sears Appliance Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sears Appliance Services has 1 phone number. It's not always clear what is the best way to talk to Sears Appliance Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sears Appliance Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sears Appliance Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.