I have been trying to get my phone replaced or refunded for thr amount i paid for it fo...

GetHuman-jbyates's customer service issue with Samsung from March 2019

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The issue in GetHuman-jbyates's own words
I have been trying to get my phone replaced or refunded for thr amount i paid for it for almost four months. I have called about * three times a week and stayed on hold for approximately * three hours a day. I am currently on hold now. I was suppose to get a next day air mailing label to mail my phone back after they verified the amount i paid with a receipt that was sent over a month ago last Thursday. I still dont have the shipping label and i dont have phone. They waited so long that they didnt even have just the one step up to s-eight in my carrier. So now i dont have phone or refund check and i just keep getting put on hold and then asked to verify the purchase and you have EVERYTHING. WORST CUSTOMER SERVICE EVER!!!!!! Most recent ticket number is **********. But i probably have *** ten plus tickets. I just called for third time today and got hung up on and no answers or help.

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Samsung

Customer service issue
Reported by GetHuman-jbyates
Mar 4th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 2540 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address

Timeline

GetHuman-jbyates started working on this issue
Mar 4th, 2019 7:09pm