Samsung Customer Service Issues

I recently visited a Team Mobile store to take advantage of the Samsung promotion for free buds when preordering the S10. The representative mentioned the S10E was included. After receiving my phone and facing issues with submitting the receipt on the Samsung app, I called Samsung support. They stated the S10E was not part of the promotion. A heated conversation ensued between the Team Mobile and Samsung reps. I am disappointed by the lack of communication and disrespectful treatment I received. All I seek is to resolve this matter and receive the promised ear buds. Improved communication between your partners and associates is also greatly needed. Thank you for your assistance.

I purchased a Samsung Galaxy S9 in mid-November [redacted], but it arrived damaged. I contacted Samsung customer service, who instructed me to buy a new phone and return the damaged one. After sending it back with all the free accessories, my return was rejected due to the phone's damage, resulting in no refund. After several attempts and communications with the e-commerce team, including sending pictures of the damaged phone and return slip, I still haven't received a refund. Despite generating multiple tickets and promises of a refund, the situation remains unresolved since January [redacted]. While the warehouse is unresponsive to upper management inquiries, customer service cannot provide updates. I'm seeking advice on how to proceed, as I've already spent a significant amount purchasing two phones and contacting customer service multiple times.

Dear Sir/Madam, I have always been impressed by Samsung's high-quality products and innovative technologies. While I've been hesitant to try Samsung phones in the past due to my preference for stock Android or iOS, the latest One UI has caught my attention with its sleek design and polished software. Excited by the new Samsung Galaxy S10E, I attempted to place an order on the website, intending to trade in my iPhone. Encouragingly, two friends also wanted to switch to the S10E. However, despite multiple attempts with different payment methods, my orders kept getting stuck in the "In Process" stage and were eventually canceled. Attempts to seek help from Samsung's customer support via Twitter and phone calls only resulted in repetitive advice without resolving the issue. Even involving my bank did not prevent the orders from being declined. Unlike the assistance I received from Walmart previously, Samsung's lack of progress in addressing this problem is disheartening. I hope for a resolution soon, as I've missed out on promotions and am eager to secure the trade-in value for our iPhones to proceed with purchasing the S10E. Kind regards.

On 6/3/18, I bought a Samsung washer and dryer combo from Best Buy in Kildeer, Illinois. The washer model is WA5OM7450AW, and the dryer model is DVGM7450W. The washer started having issues after 8 months, with erratic temperature control. Best Buy directed me to Samsung's [redacted] number for warranty service. Samsung sent Unique Service to repair it but the problem resurfaced shortly after. The dryer has taken 2-3 hours to dry a load since installation, despite having the vent professionally cleaned. I purchased service contracts GSP [redacted]0 and GSP [redacted]. After numerous visits from Unique Service and Best Buy technicians, with no clear resolution, it seems a replacement may be necessary. I am frustrated and seeking a timely resolution to this ongoing issue. Thank you, Margaret Muncey.

I purchased a replacement Samsung Galaxy Note 9 S Pen from Samsung's website. However, the S Pen I received is the wrong size, and it is too long and wide. I have been trying to resolve this issue for some time now, but the customer service I have received has been unsatisfactory. I believe I should be compensated for this mistake, as I purchased the item and received the incorrect one. The quality of customer service has been poor, with no one seeming willing to assist me. I am disappointed by the misleading information given by the company. I would like to escalate this matter and speak with a higher authority such as a CEO, supervisor, or manager who can effectively help me resolve this issue. My contact number is [redacted].

I recently had an issue with my Samsung Galaxy S9 overheating and causing damage to my personal property. After sending the phone in for repair and filing a property damage claim for the cost of a nightstand and cell phone case, Samsung informed me they could not cover the property damage but would repair the phone under warranty. Despite my concerns that the phone could have caused the damage, Samsung was unable to provide me with any explanation. After speaking with various representatives, including the office of the president, I was unable to receive assistance or answers to my questions. It was frustrating to be told that no one at a supervisory level could help me further.

I recently bought a new Samsung Galaxy watch and realized there's a compatibility issue with the music player on Nokia phones like mine, the Nokia 8. It's frustrating that I can't control music functions or connect to the music player properly. I've seen other Nokia users facing the same problem online, indicating a widespread Nokia and Samsung compatibility issue. Samsung's website mentions that the devices aren't fully compatible. I'm reaching out to urge Nokia and Samsung to collaborate and ensure their phones and Samsung watches work seamlessly. Although I like the watch, it's disappointing that it doesn't function well with my phone given its high price. I've also contacted Nokia regarding this matter. Kindly keep me informed if a solution is feasible. Thank you, Emma.

I have contacted and requested your assistance multiple times regarding my hacked account. The situation has escalated, with the hacker changing my personal information. Upon using the Samsung Members app, it seemed to condone the unauthorized access. I have now suspended my account to prevent further misuse. I own three email accounts under my name: [redacted], [redacted], and [redacted] I do not authorize any existing or new accounts to be created using my information or contact numbers [redacted], [redacted], or my current number [redacted]. I urgently need the Samsung Members app removed from my account as I cannot access it to do so myself. Unknown apps downloaded on my account during trial periods, now turned subscriptions, are unidentified and need removal urgently. Additionally, I suspect there are hidden apps on my account that I need help uncovering and removing. The hacker has engaged in disturbing activities, exploiting my identity on illicit sites. I have taken measures such as changing contact numbers, passwords, and accounts, but the intrusion persists. This is the third time I have had to change my phone number since joining in November. I also have another Samsung account linked to [redacted] dating back to [redacted] or [redacted], which I can only access through Facebook. Until I confirm my identity, I do not want any of my accounts in use. I am gathering evidence to involve law enforcement due to cyber theft and identity theft. The situation is dire with numerous accounts, domain names, and websites registered in my name being misused. I implore you not to reactivate my account under any circumstances. Thank you, and I hope you understand the urgency of this matter.

Good Afternoon, I bought a Samsung dishwasher less than 4 years ago. Two weeks ago, it displayed an F3 error code, indicating an issue with the washer wall (reflector) not moving back and forth. When I consulted the manual, it suggested the problem may be the type of water going into the system, or I could pay $[redacted].00 for a technician to inspect it. While attempting to switch out the water hose system and following an online video, I found the motor responsible for the wall movement rusted inside the dishwasher. The layers of the motor were all encased with rust, indicating water intrusion into the motor housing, which could be a significant safety hazard. I have always been a loyal Samsung customer, but finding myself needing to purchase a new dishwasher after less than four years is disappointing. I hope Samsung can address this issue promptly. Respectfully, Mark C. Stanzano

I have a Samsung IconX [redacted] that started having issues in December [redacted] and again in February [redacted]. The first time I contacted customer service, they were unhelpful and held onto my IconX for nearly 39 days. They initially said they would provide a gift card in place of replacing my earbuds, as they claimed they had no IconX in stock. At the last minute, they sent me a pair of what seemed like new or refurbished IconX [redacted], which didn't work properly. I returned them as instructed, and now they are saying they don't have any more IconX in stock and want to issue a gift card, but this time they are insisting the original AT&T receipt is not enough proof of purchase. Despite providing all the required documentation, they are refusing to replace the earbuds or refund me. I've decided to have the defective earbuds returned to me as I have complied with all their requests. I'm extremely disappointed with Samsung's customer service and their treatment of loyal customers like me. I will not be purchasing anything from them in the future.

I want to share my experience with my Samsung Galaxy Note 8. Even though I know the phone is not waterproof, I trusted the support team. After having the phone for three months, I noticed screen burn-in, so I contacted Samsung for advice. I sent it in for repairs and when I got it back, I found a scratch on the back glass and my S Pen was missing. I reached out to customer service regarding these issues and asked if the phone's IP68 rating would remain intact after the repair. They assured me it would. The phone worked perfectly before and after the repair until recently when it accidentally fell into shallow water. Despite quickly retrieving it, the phone experienced moisture damage. After letting it dry for three days with silica gel, it now has issues like screen unresponsiveness and random shutdowns. I take good care of my phone, and this situation has been disappointing, especially since the repairs seem to have compromised its water resistance. I wish I had been informed of this possibility earlier.

Ticket Number: [redacted] Property Address: [redacted] South County Line Road, Johnstown, OH [redacted] Customer Name: Lanita K. Phone Number: [redacted] I recently purchased a Samsung washing machine that has been experiencing issues related to recalls. Despite having two repair technicians try to fix it, the problem persist. The second repair person claimed my house had a cockroach infestation, which is false and not reported by the first technician. I live in a high-value home and upon requesting to see the pictures of the alleged infestation, only found images of rust on my basement walls due to well water, a common issue in my area. Despite clarifying this to customer service, they are insisting on a roach inspection at my expense. I seek prompt resolution - either fixing my washer properly or replacing it.

I bought a 49-inch Samsung HD 4K TV from Best Buy on March 4th. When I got it home, I realized it was too big for my space. I returned it within 6 days, but Best Buy said it was damaged. They showed me a white cloud at the top of the screen extending to the bottom. This issue was not present when I had it at home, but the picture quality was not as sharp as I had expected. Best Buy refused to take it back, so I left the TV with them. Despite repeated attempts, they have not contacted me regarding the issue. Best Buy mentioned the TV would be discarded after 30 days, which concerns me. I am reaching out for help to resolve this situation.

I preordered the Galaxy Watch Active (40mm) DY2J730Y on 02/22/[redacted]. By 03/06/[redacted], my order had shipped, but I only received the wireless charger, not the watch. After calling customer service on 03/11/[redacted], I found out they had no information on the watch's whereabouts. The online tracking was inaccurate, showing UPS shipping when it was actually a USPS number. Despite a call back promised in two days with shipping details and a $25 credit offer, I was dissatisfied. When I called back on 03/12/[redacted] for an update, I decided to request a full refund due to the long wait and lack of information. The customer service representative initiated a return for my purchase and provided a shipping label for the wireless charger. However, on 03/18/[redacted], I followed up about the refund and discovered they had only refunded $[redacted].99 instead of the $[redacted].49 paid. The whole experience with the company was frustrating - losing my shipment, no replacement options, multiple calls for a refund, and being shortchanged on the amount. Spending over 2.5 hours on hold with customer service only added to the disappointment.

I purchased a Samsung S9 on March 14th with the expectation of receiving it by the 19th. However, my order got delayed as Samsung required a trade-in device to be returned first. Despite being told my order was not on hold, I later discovered another tenant in my large apartment complex had a similar situation with a different model (S10). This link between unrelated orders based solely on the address is concerning. After personally locating the other tenant and confirming they returned the device, I now see the necessity of making the apartment number a required field on the website to avoid these issues. I hope to share my experience to prevent others from facing similar delays due to circumstances beyond their control.

I use my Samsung Galaxy S 8.4 tablet as a universal remote and was assured by Samsung that it had a one-year warranty when I bought it on eBay. After experiencing a battery issue, I tried to get warranty service only to be informed it wasn't covered due to the purchase location. Despite notifying Samsung beforehand, I ended up paying $[redacted] for a warranty repair. When I received the tablet back, the battery issue was fixed but the screen didn't respond. After a struggle, Samsung accepted the return for repair but kept it for a month, claiming they were waiting for a part. When I got it back, the issue persisted with no explanation in the notes provided. Now, Samsung wants to charge me $[redacted] for a replacement. I believe they should waive this fee given the trouble I've faced. The other option was a refund of the repair fee and return of the broken tablet. I hope Samsung can resolve this issue promptly and fairly. -Damon V.

Hello, I am reaching out from Sneha Mobiles in Amabalapuzha, under Chamayam Distribution in Alappuzha District, Kerala. I would like to bring to your attention that we have been receiving Samsung mobile stock from the distribution for about 8 to 9 years. However, for the past 2 to 3 years, we have not received any promotional items from the distribution side. The last dummy we received was the Galaxy J7 Nxt. Despite multiple requests to the executive, we have been informed that the company is not providing any promotional materials. On January 1, [redacted], I rebranded my shop as "Mobile i Store" and have continued to request promotional items from Mr. Ratheesh and the distribution team with no success. This lack of support has resulted in a decline in Samsung mobile sales in our store. Additionally, there have been issues with claim settlements, as we recently received claims from June [redacted] to November [redacted] in March [redacted]. I have no complaints about the settlement process; this is just an update. Please take the necessary actions. I have attached photos of my updated shop for your reference. Regards, Varghese [redacted] [redacted]

I, Margaret Raley, bought a side-by-side refrigerator at Home Depot around 2 years and 4 months ago. I encountered an issue with the plastic ice maker part breaking while it was still under warranty. Thankfully, I discovered the broken pieces in my drinking glass and not in the hands of a child. Recently, the refrigerator has started making a concerning noise, suggesting a potential issue with the motor. I had hoped for this appliance to last longer given the significant investment made. Although debating whether I should have opted for an extended warranty, I generally trust that products should perform well without it if they are of good quality. Sincerely, Margaret Raley

I have been waiting for a resolution for more than a month regarding the receipt of a gift card or new earbuds. My issue has been escalated multiple times to different case managers and a supervisor, yet there has been no resolution. Promises of call backs and tracking numbers have not been fulfilled, with only generic responses of "Please allow 3-5 business days for an update" given repeatedly for over a month. This customer service experience has been incredibly disappointing. Some staff members have suggested patience, but the lack of urgency from Samsung is frustrating. I have had to make countless follow-up calls with different ticket numbers, only to reach dead ends. Despite requesting corporate contact information, I have been advised to let Case Managers handle it, resulting in a lack of progress.

As a dedicated Samsung customer, I have faithfully purchased a variety of your products, such as TVs, appliances, and cell phones. While I have always loved your products, I am starting to become concerned about the quality due to recent issues that have arisen with some of my purchases, like the washer recall and now problems with my phone. I recently paid off my Galaxy S8 only to discover it has a defective color calibration issue that was supposed to be resolved in a previous update. Despite trying different solutions like adjusting the color calibration and resetting my phone, the annoying magenta tint still occupies half of my screen. This is incredibly frustrating and not something I should have to endure due to a faulty model. I kindly request that this message be forwarded to the Samsung president to address this issue promptly. Your assistance in rectifying this matter would be greatly appreciated. Device details: Galaxy S8 Model number: SM-G950UZSATMB S/N: R28J31WMRFA Purchase date: approximately April [redacted] Thank you for your attention. Sincerely, Joel C Guerrero