Samsung Customer Service Issues

I discovered a troubling AR emoji on my Galaxy Note 9 with my nephew. It features a raccoon eating watermelon, which is offensive due to its racial connotations. I am disappointed in Samsung for allowing this to be on their device. I am unsure who approved this emoji and I am concerned about the intentions behind it. I will be reaching out to my cousin who has ties to CNN to bring attention to this situation. As a loyal Samsung customer, I am deeply offended by this oversight and unless this issue is addressed properly, I may have to reconsider supporting a company that allows such insensitivity.

Model Number: NX58H5600SS/AA Serial Number: 0BGG7DDH602086T I registered this appliance back in September [redacted]. While I have truly enjoyed using this stove, I encountered an issue last night when the left front burner knob unexpectedly broke. The inner part that fits over the control stem simply fell off to the floor, leaving the burner difficult to use. Additionally, more recently, every time I open the oven door, the clock and the interior light flicker and click off and on. Could there be a short circuit somewhere? Once the blinking stops, everything seems to work properly. I am interested in acquiring new knobs as I have noticed some others showing signs of cracks. Furthermore, I would appreciate guidance on addressing the blinking issue. Thank you.

To whom it may concern, My husband and I bought a Samsung washer and dryer, model # WA48H7400AW-A2, brand new from Sears in late [redacted]. We were drawn to Samsung due to its reputation. Recently, our 3-year-old washer stopped working properly as it won't cycle through. After paying $90 for the inspection by Sears technicians, we were informed that the computer boards are faulty, and the repair costs would amount to $[redacted]. We both work full-time, have two children, and find it challenging to make regular trips to the laundromat. We are reaching out to inquire if any assistance could be provided considering the relatively young age of the washer and our expectations based on the Samsung brand. We are distressed by this unexpected situation and would be grateful for any help. Sincerely, Joann C.

I purchased the Gear IconX earbuds, but unfortunately one was defective. After contacting Samsung, I was informed that my replacement headphones would arrive in 12 days along with a return label for the faulty pair. However, it has now been over a month and I have yet to receive anything. When I called Samsung tonight, I was informed that I need to send the defective pair back before receiving the replacement. The operator mentioned that Samsung doesn't provide free headphones, leading me to request to speak with a supervisor. I find it frustrating to be left with only one working earbud after purchasing a faulty product. Upon researching online, I noticed this issue is common with the IconX headphones. As a loyal Samsung customer, I am disappointed with the customer service experience. I request a prompt resolution to this matter or a refund for all my Samsung products.

I am extremely disappointed with a company's return/refund policy and the long wait times to reach their Case Management Dept. I returned a faulty portable charger to Samsung and was informed later that it would be replaced with a gift card, which I did not expect after buying the product with my own money. The time spent waiting on hold to resolve this issue was unacceptable, with me only getting through to a representative in the evening after a whole day. This whole experience has been awful, and I have decided not to continue as a Samsung customer.

Hello, I need to address a warranty issue with the new Samsung washer I purchased. Please refer to ticket # [redacted] for details. I bought the washer in December [redacted], and it malfunctioned in January. Despite visits from two PC Richards technicians and three Samsung technicians on weekdays between 9 am - 5 pm, the machine remains broken. The Samsung technician eventually deemed it irreparable and promised compensation for a new machine. However, Samsung now claims the malfunction was due to improper installation and won't provide a replacement. The machine was installed correctly, and the installation is straightforward. The technicians replaced various parts without mentioning installation issues. I am frustrated with Samsung's response and plan to take action: 1. Sue Samsung for breach of warranty and false claims. 2. Share my experience on social media platforms. 3. File complaints with the Better Business Bureau and Amazon. 4. Post complaints at local Samsung showrooms. 5. Warn potential customers at showrooms about my experience. I will seek reimbursement for the machine and warranty, time off work, and laundromat expenses, totaling $4,[redacted]. Thank you, Sandra L.

I purchased a Samsung over-the-range microwave for my efficiency apartment, which includes a microwave, convection oven, and stove vent. Unfortunately, it broke down within three months. Samsung sent technicians who replaced numerous parts without testing or diagnosing the issue properly. After multiple visits and part replacements, the microwave still doesn't work. Samsung decided to replace it but the process has been dragging on for six weeks now. After being given incorrect information about the delivery, I finally reached out to Samsung's Warranty Department, only to discover the trucking company provided doesn't exist. Despite numerous setbacks and miscommunications, I was assured of a cash refund, which I duly agreed to. However, after complying with their instructions to render the broken microwave unusable and send back the necessary documents, I am now being asked to sign a buyback agreement for the refund, which is causing further frustration. The back-and-forth communication and delays are incredibly frustrating. Thank you for letting me share my ongoing ordeal. William J.

I have been trying to get my phone replaced or refunded for the amount I paid, but it has been almost four months of calling approximately three times a week, spending about 3 hours on hold each time. Currently, I am still on hold. They were supposed to send me a next-day air mailing label after verifying my payment with a receipt I sent over a month ago. However, I have yet to receive the shipping label or a replacement phone. They took so long that they no longer have the step-up option to the S8 in my carrier. I am frustrated as I am left without a phone or a refund check, and all I experience is being put on hold and asked to verify my purchase repeatedly even though they have all the information. This has been the worst customer service experience ever. My most recent ticket number is [redacted], but I believe I have made over 10 tickets in total.

I have been trying to have my phone replaced or refunded for the amount I paid for it for almost four months. I have called about three times a week and stayed on hold for approximately three hours each time. I am currently on hold now. I was supposed to receive a next day air mailing label to send my phone back after they confirmed the amount I paid with a receipt that was sent over a month ago last Thursday. However, I still haven't received the shipping label and I am without a phone. They took so long that they didn't even have the one step up to the s-eight model in my carrier. So now, I have no phone or refund check, and I keep getting put on hold and then asked to verify the purchase again, despite having already provided all the information. This is the worst customer service experience ever! My most recent ticket number is **********. However, I likely have more than ten ticket numbers in total.

I have been attempting to have my phone replaced or refunded, which I paid for, for nearly four months. I have been calling about * three times per week, spending roughly * three hours each day on hold. Currently, I am still on hold. I was supposed to receive a next-day air mailing label to return my phone after they confirmed the purchase amount with a receipt I sent over a month ago. Despite this, I have not received the shipping label, and I am without a phone. They took so long that they no longer have the model I initially purchased in my carrier. Consequently, I am left without a phone or a refund check. Each time I call, I am placed on hold and then asked to verify the purchase, even though everything should already be on file. This has been the worst customer service experience I have ever encountered. The most recent ticket number is **********. I have probably opened *** ten or more tickets.

Hello. I own a Samsung Galaxy Note 5, and I am experiencing discrepancies with the battery percentage and actual battery life remaining on my phone. It often jumps from high percentages to critically low without warning. I tried a method from an online source that suggested full battery drainage followed by a full charge while the phone is powered off, but the issue persists. Even after replacing the battery twice, the problem remains. Recently, my phone shut down at 75% and displayed 3% upon restart. The store, Batteries and Bulbs, where I bought the battery and had it replaced, believes it's not a battery-related problem. Any assistance would be appreciated. Thank you. - Leslie H.

I have been attempting to have my phone either replaced or refunded, which I paid for, for nearly four months. I have called approximately three times a week and have been on hold for about three hours each day. Now, I am currently on hold once again. Despite providing the receipt over a month ago to verify the amount paid, I have yet to receive the next day air mailing label to return my phone as promised last Thursday. Additionally, they did not even have the phone model I was supposed to receive as a replacement. I am left without a phone, refund, and stuck in a cycle of being on hold and asked to re-verify my purchase information despite them having all the necessary details. This has been the worst customer service experience I have ever encountered. My most recent ticket number is ********** but I have opened at least ten tickets. Today alone, I was disconnected after my third call with no resolution or assistance.

Hello, I am contacting you from Cyprus. I purchased a Samsung mobile phone from my service provider Cyta, and it is only 6 months old. While the phone was updating Samsung updates, the screen suddenly went bright without any warning. I was unable to type or use the phone further. After taking it to the company, they proposed to replace the screen. However, I am hesitant as the phone is new, and I fear it won't be the same once opened. Moreover, the device has a glass screen protector that I will lose in the process. I suggested a replacement of the entire phone, but they declined. The phone is in pristine condition as I have taken good care of it. I am disappointed with this situation and hope for a resolution. Thank you.

I am writing to express my frustration with the recurring issues I've been experiencing with my Samsung refrigerator. I initially purchased the appliance on 12-13-14 for $[redacted] and had to pay for a repair on 4/27/17, which I was told was out of warranty. After the same problem occurred again in July [redacted], I contacted Samsung and was advised that the repair would be covered at no charge, for which I was appreciative. However, less than 9 months later, the same issue has resurfaced, and I am now being asked to pay $[redacted] plus parts for service. This continuous cycle of problems within such a short timeframe is unacceptable. I believe there should be a "lemon law" for major appliances as there is for automobiles. Despite my efforts to escalate the matter, I have been consistently directed to third-party service providers without any resolution. I am seeking assistance from someone with more authority to address these ongoing issues. I have also attempted to reach out to Samsung's Office of the President to address my concerns.

Hello, the short version of the story is that the washer I purchased for my mom in [redacted] broke about 5 or 6 months ago. Despite having an extended warranty, the appliance has had several repairs but still isn't working. The warranty company mentioned sending a reimbursement check, but the issue remains unresolved. I am reaching out for guidance on how to address this recurring problem as my elderly mother, who is caring for my father with Alzheimer's, is inconvenienced by having to travel to wash their clothes. I hope to find a solution soon. Additionally, I bought the washer and dryer from now-defunct hhgregg. Feel free to contact me at [redacted]. Thank you.

I returned my Note 9 and was issued a work ticket #[redacted]7 noting that I did not include the OEM box with the phone. I bought the phone in August [redacted], and I never received instructions about needing to return the box. Before sending it back, I confirmed with customer service and was not informed about the box requirement. Unfortunately, every representative I have spoken to has given me inconsistent information and failed to assist me effectively. This whole experience with Samsung has been highly unprofessional, and I feel like I am being unfairly charged due to misinformation provided by them. I was under the impression that only the phone needed to be returned. I am requesting a review of my conversation with customer service agent Anmol, and I urge Samsung to stick to their original instruction and accept the phone alone as the return. It's incredibly frustrating to follow the rules but still face confusion and delays.

I'm frustrated with the lack of assistance I received from the customer service representative at 1800samsung. The representative was unhelpful, kept me on hold for two hours while claiming to transfer me, and seemed disorganized by changing information during the call. Additionally, the representative repeatedly made errors with my personal information, asked me to repeat things, and was rude and disrespectful. It was clear that there was a lack of professionalism and I overheard them talking about me in the background. This experience left me feeling unheard and I hope actions are taken with these representatives to ensure better service for customers seeking assistance.

I have been a loyal T-Mobile customer for over 15 years and have owned every Samsung Galaxy phone released. When the Galaxy pre-sale began, I was excited to upgrade from my Galaxy S9+ to the new Galaxy S10+. I noticed that T-Mobile offered $[redacted] for the trade-in of my old phone, while Samsung was giving $[redacted] along with Galaxy earbuds, so I decided to order directly from Samsung. However, upon placing my order on their website, I realized that the Galaxy earbuds were not included. After enduring long wait times and being hung up on, I finally spoke to a representative who denied the promotion and accused me of lying. Frustrated by the unhelpful customer service, I am now reconsidering my decision to stick with Samsung. I believe that as loyal customers, we deserve to be treated with respect and not brushed off. Thank you, T.C.

I am experiencing issues with a Samsung dryer that I purchased for $[redacted].00 four years ago. The dryer has stopped working, and after having Wickford Appliance inspect it, they determined that the motor is burned out. When I contacted Samsung for assistance, a representative named Alberto mentioned that the motor is covered for up to 10 years. I was advised to have an approved technician confirm the issue for full coverage. However, when I tried to arrange a service appointment with the recommended technician, they requested a ticket number from Samsung first. After contacting Samsung again and requesting a ticket, I was informed that the repair would not be covered at all, contradicting the initial information provided by Alberto. I would appreciate a resolution to this matter as soon as possible.

Since February 18, I have been attempting to resolve an issue with a washing machine purchase from Home Depot. Despite numerous calls to representatives in various locations, including the Philippines, Dominican Republic, North Carolina, and South Carolina, I have yet to receive a satisfactory machine. The first two deliveries on February 24/25 and March 5 were defective and damaged respectively. After being given conflicting information about delivery dates, the earliest I can expect a new machine is now scheduled for March 13. I am a 78-year-old customer who has faced a significant amount of inconvenience and disappointment throughout this process. The offer of a $50 rebate does not adequately compensate for the trouble I have endured. Despite my frustrations, I remain hopeful that a member of the executive team will contact me directly to address these issues.