Samsung Customer Service Issues

We ordered two phones with trade-ins, both supposed to arrive on Dec. 20th. However, only one phone arrived. Despite contacting customer service, we were told the other phone was on hold, and nothing could be done. Even though our receipt indicated both phones would arrive on the same day, we were informed that due to trade-ins, only one phone could be delivered. When we inquired about having the second phone sent to our alternate address, we were told it must go to our billing address, not the shipping address. Furthermore, we were informed that the second phone wouldn't be processed until 7 business days after the first phone is received by Samsung, which is unsatisfactory as we need it before December 31st. We are requesting the expedited overnight shipping of my husband's phone as this experience has been extremely disappointing.

Dear Sirs, On 10/18/[redacted], I purchased a Samsung 3-door French refrigerator, model number RF23HCEDBSR, for $[redacted].99 at h.h. Gregg in Rockford, Illinois, along with an extended 5-year warranty. Since then, I have experienced multiple repairs. The first repair was done on July 24, [redacted] by Appliance Hero due to an issue with the defrost fan icing up. The next repair occurred on June 22, [redacted] by Unique Appliance to address a leaking ice maker and a grinding noise at the back of the refrigerator. The third repair was on June 25, [redacted] when the compressor stopped working, causing food spoilage. As of December 22, [redacted], the grinding noise at the back of the refrigerator by the fan has returned, indicating another ice accumulation issue. After being patient through these repeated breakdowns, I believe the Illinois Lemon Law may apply in this case. I am requesting a replacement refrigerator from Samsung, as I consider this model to be a lemon due to the ongoing issues since my purchase three years ago. I await your prompt response and the resolution to the persistent problems with my Samsung refrigerator model RF23HCEDBSR. Thank you, Lida Lorbinenko

I bought a phone from Samsung.com in August [redacted] using Samsung Finance. I tried to purchase a Samsung Gear watch on December 23rd with my existing Samsung Finance but couldn't find the option. After spending nearly an hour on the phone and online (3 calls and 1 chat), I was provided with incorrect information on reapplying for financing to link both accounts without affecting my credit. I contacted TD Bank, the financing provider, who confirmed that this process would indeed count as an inquiry on my credit report. I am frustrated by the lack of a straightforward method to link my finance and Samsung accounts for seamless redemption and purchase tracking. The support staff seemed unaware of the procedures and consequences of their advice. The "link account" option provided was nonfunctional, leaving me without a solution. This support encounter was extremely disappointing. With my background in phone tech support, I believe this level of service is unacceptable. Improve your service standards.

I own a Samsung Refrigerator Model #RF-4287HARS/XAA manufactured in September [redacted]. The water filter needed for my refrigerator is #DA29-00020B. I've been struggling to find filters that fit correctly. Through some research and discussions with customer service, I discovered that the filter housing for newer models has been changed, resulting in the new filters not fitting properly in my refrigerator. Customer service informed me that I would need to replace the filter housing for the new filters to work. It would be helpful if Samsung continued to produce filters for older models. I am requesting Samsung to provide the replacement housing at no additional cost.

Hello, my name is Osvaldo. I recently purchased a 65-inch Samsung TV from Best Buy, but I'm facing an issue with the model discrepancy. The box indicates model [redacted], but the TV inside is model [redacted]. After noticing that the stands didn't fit, I checked the TV and discovered the mismatch. Upon returning the TV to the store, further issues were found - the screen was damaged, and the TV was older and used with a Netflix account. The store mentioned they wouldn't assist further. I am seeking assistance from the appropriate person regarding this matter.

My recently bought Samsung 43” “The Frame” began having issues the day after delivery. Despite being guided by Samsung tech support on how to fix the problem of the TV not turning on, the issue persisted over the following month. The TV then started cycling on and off every 15 seconds when turned on. After multiple calls to Samsung support, a repair person was scheduled, but the first company declined due to distance, and the next two required taking the TV to their shop instead of fixing it in-house. After a week in the shop and parts replaced, the TV seemed to work until a cable issue arose when watching TV. Despite seeking help, Samsung has yet to provide a resolution after three weeks, prompting the purchase of an identical TV from Best Buy that worked seamlessly. Now, seeking authorization from Samsung to return the original TV and receive a refund to resolve the situation promptly. Thank you, Herman M. Schechter

I recently received a Sandisk Extreme Memory card I ordered from Flipkart. Upon inspecting the product, I discovered it appeared to be a fake item. The memory card resembled a Samsung product painted with Sandisk branding. It made me question if Sandisk had started rebranding Samsung memory cards. I want to alert Flipkart that they are potentially selling Samsung products under Sandisk branding, which reflects poorly on the company and could violate consumer guidelines. I have attached images for verification purposes. Please take appropriate action regarding this matter.

I recently got the Samsung Galaxy Note 9 as a gift and was eager to find a Flip Folio case with a magnetic closure. I bought one, but when I tried to use the S-Pen to text, it didn't work on the keyboard. Assuming it was a defective case, I returned it and got another from a different vendor and had the same issue. I discovered that the magnetic closure was interfering with the S-Pen due to its placement at the bottom of the phone. I believe Samsung should have tested the phone with various cases before its release to avoid these problems. Now, I have to search for a case that doesn't affect the S-Pen. I suggest the S-Pen should have been placed at the top of the phone case. I also believe I should receive a full refund to purchase a different Samsung phone without the S-Pen. Providing good customer service in this situation is essential. Thank you.

I am experiencing a frustrating issue with my tablet repair. Despite sending the necessary sPen, when my tablet was returned to me, the pen was missing. I rely heavily on the pen for work and have been unable to use my tablet effectively for a month now. I have made numerous attempts to contact Samsung, spending hours on hold, engaging in unsuccessful chat sessions, and sending emails without receiving a satisfactory resolution. Samsung's responses have been inconsistent and have not addressed the problem adequately. They have failed to provide a clear timeline for resolving the issue or a viable solution. I am disappointed with the lack of progress in resolving this simple matter and urge Samsung to promptly send me a replacement pen or a fully functioning Galaxy Tab S3.

In mid-December, I made a purchase on your website for a Samsung Galaxy J7 V 32GB (Verizon), but I received a Samsung Galaxy J7 V 16GB (Verizon) instead. Despite the invoice stating a 32GB phone, the box indicated a 16GB phone. Upon contacting Customer Service, I was instructed to order another phone and return the incorrect one. However, upon receiving the second phone, it was also a 16GB variant, not the 32GB as per my order. Customer Service advised me to return this phone once more and reorder. Unfortunately, the process has led to me paying for two phones and still not receiving the correct item. My interactions with Customer Service have left me dissatisfied. Their responses of merely suggesting to reorder without providing a solution or addressing the issue have been frustrating. Additionally, there have been communication challenges with representatives not understanding basic terms like "screen shot." I am now seeking the originally ordered phone with the rebate included. Order numbers for reference: First order - DV4DRP0YZ, Second order - DVIF000EO, Service department number - [redacted].

I would like to escalate my issue with a product I purchased to someone in corporate. I've been redirected multiple times from the help line to supervisors who then suggested I contact the geek squad for assistance. The sound bar back speakers I am trying to program are not enhancing the sound as expected. The geek squad mentioned they are not responsible for this and advised me to contact someone more invested in the company and its products. Considering the negative reviews for part number SWA8500A on Bestbuy, the lack of assistance is a common problem. When discussing adjustments with a supervisor/manager, I expected more insight given their role in designing the product. The language barrier with representatives like Geudy iD# [redacted] from the Dominican Republic has also made communication difficult. Many customers return this product due to inadequate help line support, while others find solutions online. I was simply looking for guidance through the process, which was not available because it wasn't part of their support resources.

Dear Customer Service, I recently bought the Samsung Top Load Washer (Model: WA50M7450AW) and matching dryer on 10/20/18. Unfortunately, I've been experiencing significant issues with the washer. Despite multiple attempts, the washer shakes uncontrollably, even on the low spin setting, preventing me from properly doing laundry. I followed the calibration and troubleshooting steps provided in the manual and by Samsung support, to no avail. Samsung sent technicians on 12/15/18 and 12/20/18, who identified missing springs and dampers, clutch problems, and other issues that are unacceptable for a new appliance after just 2 months and 3 uses. I am deeply unsatisfied with my $[redacted] purchase and feel like I've been sold a defective product. I did not expect to encounter such major problems within such a short time. I do not wish for repairs since this was not what I intended when buying a new unit. I simply want a fully functional, non-defective appliance, as I initially believed I was purchasing. My trust in Samsung's reliability has been greatly shaken by this experience. Thank you for your attention to this matter. Sincerely, Cidney L.

Subject: Samsung Delivery and Installation Issues Dear Samsung Manager, I am writing to express my extreme disappointment regarding my recent purchase and delivery experience with your store. We purchased a Samsung package on 11/24/[redacted] and agreed on a delivery date of 12/28/[redacted]. Unfortunately, the first delivery attempt failed, leaving us without a fridge for a week and causing inconvenience, especially with two kids in the house. When the appliances were finally delivered on 1/4/[redacted], we encountered various issues. The fridge had dents, the dishwasher was cracked, and the installer left us with an open garbage disposer hole, leading to water damage and unpleasant odors in our kitchen. I contacted Samsung and spoke with Lawrence and Kimberly, but their assistance was not satisfactory. Finally, with the help of Home Depot, we found an alternative model for delivery on 1/18/[redacted]. Additionally, there were further complications with the microwave missing a manual, extra holes drilled during installation, an uninstalled filter, and the range oven missing trays despite assurances from Samsung about replacements. I am sharing my concerns with you directly before resorting to posting complaints online. I would like to address the compensation for these ongoing issues once the dishwasher installation is complete. Thank you for your attention to this matter. Naser

I am 80 years old and bought a Samsung refrigerator on November 6, [redacted]. In December, just a month and a half later, it started frosting up completely. After a technician discovered it needed new thermostats, I refused to have a brand new refrigerator fixed. Following an argument with customer service, they said they would credit me in Brands Mart to choose any model for the same price. On January 10, I received a text saying they were delivering a refrigerator, but when I called, they said I had to wait for it to arrive. I insisted on picking it myself like they had promised. On February 2, nothing had been done. I spoke to 15 different people, including a supervisor named Bernardo R., who said he couldn't provide his last name. They escalated my case to a manager named "Dartovia," who promised to handle it. It seems like everyone I've talked to is not being truthful. Can someone please be honest and address my concerns? I hope for a resolution. Ticket #[redacted] - Onelia R. [redacted]

My Samsung device has been with the company for nearly a month for an exchange. Despite promises, I haven't received the correct device, and nobody returns my calls. Dealing with Samsung has been frustrating, and the customer service is the worst I've ever encountered. I am homebound, caring for someone with an illness, and trying to find work. Having a functional phone with a good camera is essential for me. I've been waiting on a promised upgrade but received a downgrade instead. The Case Management Department hasn't been helpful, and the delivery times are longer than expected. I urgently need to speak with a Samsung Corporate representative to finally resolve these ongoing issues and receive the proper upgrade I was promised. Bogus

For over a month, I have been trying to reach the [redacted] number without much success. I have spent countless hours on hold, only to be disconnected or promised follow-ups that never happen. Recently, after another long wait, I spoke with a supervisor named Charles, who assured me they would send a new phone. However, despite his promise to call back and keep me updated, I never heard from him again. This frustrating cycle repeated with another supervisor who also failed to follow through on their commitment to contact me. I am deeply disappointed in the lack of assistance I have received, especially after sending my phone for repairs and receiving it back in the same malfunctioning state. As a long-time Samsung customer, I am considering discontinuing my patronage due to this poor customer service experience. The situation has been incredibly distressing, and I am left wondering why resolving this issue has turned into such a nightmare and why the warranty agreement is not being honored.

My 55" Samsung TV malfunctioned 5 weeks ago. Samsung initially claimed they had the necessary part in stock for repair, but it turned out to be on back order. They then promised a credit for the TV's purchase price, which did not happen. Despite being informed the TV was sent to Conn's, where I spent hours on the phone with no answers. I was falsely told to collect a new TV from Best Buy, disappointing my wife. Samsung mentioned a 7-10 day wait after approving the exchange, but it had exceeded that time frame with the process stretching over 5 weeks. After multiple delays and conflicting information, I'm frustrated with the lack of progress and communication.

For over 10 years, I have been a loyal fan of Samsung products, from TVs to smartphones. I must say, I am impressed with your TVs, but I have had some issues with your smartphones. While my Samsung Memoir is still working, my recent S6 and S7 have been disappointing and costly. Spending $[redacted] a year on a phone with crashing software issues is not sustainable for me. Today, my S7 is having problems with data and pictures, and the repair costs are out of my budget. I am considering switching to another vendor. I would appreciate any assistance via email, as my phone is currently not working.

For over a decade, I have been a loyal user of Samsung products, from TV sets to smartphones, and have always admired their quality. While I've had great experiences with Samsung TVs, my recent Samsung smartphones, specifically the S6 and S7, have caused me issues, despite their high cost. My current S7 is facing software malfunctions and data loss, making it unaffordable for me to continuously spend on repairs. With my budget in mind, I am exploring other phone options, as spending $[redacted] annually on a new phone is unsustainable. I hope for a resolution that doesn't burden me financially. Since my S7 is now unusable, please contact me via email for assistance as I currently do not have a working phone. I appreciate any help in fixing, repairing, or replacing my device without incurring additional costs.

I purchased a front load washer and dryer. The dryer was delivered on January 29th, [redacted], while the washer was back-ordered and delivered on February 9th. I used them for the first time that night and managed to do three loads. However, on the fourth load the next day, the dryer stopped working. After two service visits, it was determined that the unit had a main site harness issue and another electrical problem. It took an additional week and a half to get it fixed. When it was finally repaired, I received a refurbished dryer that was scratched up from the service visits. I had to inconvenience family and friends for over two weeks. I spent over $[redacted] on a new dryer but ended up with a scratched up refurbished one. No compensation was offered for the inconvenience. I believe I should have received a replacement promptly when the dryer first stopped working. I am disappointed and would not recommend this product from jc penny if issues are not resolved promptly.