Samsung Customer Service Issues

Hello everyone, My name is Abdu, and I am an IT and web developer with a disability from Iraq. Due to my condition, using smartphones is challenging for me. In [redacted], I purchased the Galaxy Gear S, and my IMEI number for confirmation is [redacted][redacted]. I have relied on it as my primary phone, even though it has limitations, and used my father's phone to sync contacts. After four years, the battery has started to weaken, prompting me to search for full Android alternatives. I experimented with a Chinese smartwatch, but its poor quality materials led me back to my Gear S, despite its fewer features. I am reaching out to inquire if there is a possibility of obtaining a custom smartwatch that can assist me both with my disability and work. I am grateful for the Gear S, which has been a lifesaver in critical situations where I couldn't use a smartphone. I look forward to any positive updates from your end. Best Regards, Abdu

I made a purchase that was supposed to be financed through my phone carrier, with the total amount at $0. However, after submitting the order, I was charged $[redacted] instead of the expected $0. I promptly cancelled the order within 15 minutes and have been trying to get a refund since then. Customer service has given me conflicting information about when I will receive my refund, ranging from two days to up to 30 days. Despite canceling the order quickly and my carrier confirming they never received the order, the refund process has been delayed multiple times. I am a disabled woman living on a limited income, and this unexpected charge has left me with only $.17 in my account, affecting my ability to pay for essential items like medication, medical transportation, and groceries. I am in urgent need of the refund to resolve this financial hardship.

I purchased a refrigerator from Lowe's on 5/24/[redacted] for $[redacted].10 and added on the Lowe's major appliance protection plan. Despite having the ice maker replaced twice (on 10/3/18 and 1/4/19) and the display screen on 2/7/18, the new ice maker failed again after less than a month. Now, I am experiencing issues with the ice maker freezing up and failing. I am dissatisfied with the product and the frequent repairs. I am considering contacting customer service again, but I am frustrated with the recurring problem. I am hoping for a resolution soon, either through a replacement fridge or another solution before my protection plan expires.

I purchased a Galaxy S9+ in October [redacted], which is still under warranty. I've taken great care of my phone like I do with my elderly clients. Currently, my phone is dropping calls, the screen flashes, and it sometimes shuts down unexpectedly. The battery is draining quickly. I need a replacement and would like a loaner phone until mine is fixed or replaced. I've visited a repair store that found a software issue. I'm considering reaching out to consumer help resources if this doesn't get resolved soon. It's been a frustrating experience dealing with customer service. I hope for a positive resolution soon so I can use my phone without further financial strain.

I purchased a Samsung Global appliance package two years ago for a considerable amount. Our range features a double convection oven, which we enjoy. Recently, we used the self-clean function for the first time, and since then, the top oven's fan emits a terrible noise. There are numerous similar complaints online about this issue. I reached out to Samsung for assistance, pointing out that this seems to be a design flaw despite being out of warranty. Their reply was unhelpful, stating that I am out of warranty. I am sharing this experience to raise awareness and will continue to do so until I receive a satisfactory resolution.

Hello, my name is Janine from Perth, Western Australia ([redacted]). I have a Samsung Verizon 4G LTE Galaxy S6 American variant with the model number SCH [redacted] and IMEI [redacted][redacted]. This phone was a second-hand gift from my son for Christmas [redacted]. I recently discovered that my phone is the American variant, leading to issues with incoming calls. Despite troubleshooting with my Australian carrier and trying a new SIM card, the problem persists. I am hesitant to reset my phone again due to data loss from the last reset. While outgoing calls, texts, and other functions are working fine, incoming calls have stopped since February 14, [redacted]. I seek advice before considering another reset. Kindly reach out to me via email at [redacted] as I am unable to receive calls. Thank you for your help. Best regards, Janine Mae B.

Hello, I am Paulette Anderson and my husband, Tyrone Anderson, purchased a 65-inch Samsung curved TV about 10 months ago. Last month, we noticed the border around the TV was loose. We have a warranty with Samsung. My husband contacted Samsung for repairs, and they sent another company to fix it. The technician broke the TV while repairing the border. After days of waiting, my husband called the company Samsung sent. The person claimed they didn't break the TV, mentioning it wasn't on a Samsung stand. We have security camera footage showing the technician admitting he broke the TV. Samsung said they would have the company fix it, but we received an email saying they won't. We just want the TV repaired. We have before and after photos and video evidence. We feel it's unfair that Samsung sides with the company that broke the TV. Can someone please assist us?

I am reaching out for assistance regarding an issue I have encountered with my son's laptop. I had sent the laptop to Total Tech through the UPS store for repair, and it was further damaged. Despite contacting Samsung and being promised a replacement, I faced difficulties in getting this resolved. I spoke with various customer service representatives, including Jesus and Keisha, who were unhelpful and unprofessional. Despite my repeated attempts, the matter remains unresolved, and I am frustrated by the lack of assistance and communication. I have spent a significant amount of time and effort trying to resolve this issue, and I feel compelled to take further action if it is not addressed promptly. I have documented everything and have emails as evidence of the poor customer service I have received. I am determined to see this through and expect a timely resolution to this matter.

Subject: Urgent Request for Samsung Refrigerator Refund and Compensation To Whom It May Concern, I contacted Samsung customer service on March 11th regarding issues with my refrigerator, model RF28K 9070SR/AA, not cooling or freezing. Subsequently, a Long Lane repair technician visited on March 18th and identified multiple leaks in the line set, which led to compressor failure. Following a recent call on April 1st at 11:08, I was instructed to email specific details including work order number, full name, ticket number ([redacted]), and contact number to "[redacted]" for reimbursement of food lost during the breakdown. However, my email bounced back at 3:36pm the same day. Subsequent follow-up resulted in a promise of contact within 24 hours and ticket number [redacted]. Having purchased this refrigerator from P.C. Richards in Mt Laurel, NJ on 4/27/[redacted] for $[redacted].57, I am troubled by its failure in less than 3 years and the lack of timely response. I request a refund of $[redacted].57 (purchase price) and an additional $[redacted] for spoiled food, which was particularly inconvenient due to the loss of crucial medical supplies for my elderly mother. I appreciate your prompt attention to this matter. Sincerely, Denise K.

I pre-ordered the Galaxy S10 Plus 512GB expecting to receive the Galaxy earbuds as part of the promotion. Despite the limited supply, I promptly registered for the earbuds once I received all the necessary information. However, the issue arose when instead of a confirmation of receiving the earbuds, I received a voucher for their value. Disappointed by not being able to purchase the IconX earbuds using the voucher due to availability on the website, I am now frustrated. While I could buy the Galaxy earbuds from another seller, I intended to get them through Samsung as part of the initial deal without any extra cost. This situation has left me considering alternatives, possibly even looking into Apple products. I believe that in running a pre-order promotion, there should have been enough stock to fulfill the orders. I hope to acquire the earbuds without the hassle of continually checking the website for availability.

I have faced difficulties with accessing a $[redacted] credit that a Samsung representative assured would not expire due to issues with the Note 7. I had planned to use it to upgrade to the 10S on my birthday, but it was not available when I visited Sprint. After being transferred multiple times and spending 2 hours trying to resolve the situation, I was treated disrespectfully by a representative and a Supervisor, Samuel (ID# [redacted]), who claimed the promotion had ended. Feeling disregarded for being misinformed by a Samsung employee, I am considering switching to an iPhone despite being a long-time Samsung supporter. I have recorded conversations requesting to speak with a Supervisor, and based on this experience, I am disappointed with how customers are treated.

I purchased a Samsung Galaxy S9 from Best Buy on March 20, [redacted]. Unfortunately, the phone has not been functioning properly since day one. The salesperson had difficulty setting it up, and now there are issues with texting and calls - the phone says "testing" when trying to text and the other party cannot hear me during calls. I would like to exchange the phone at the store for a new one, rather than sending it off for repairs. I still have the phone, and it has not been fixed.

I recently bought a Galaxy Active Watch on the website, but after returning it, they sent it back to me. I am now seeking a refund and to escalate the issue to management. During a call with Samuel, Operator I.D. [redacted]5, I was abruptly disconnected and told to wait for an email without any resolution. Despite following the correct return process on the website and even including the free wireless charger, Samsung now claims the item was not pre-authorized for return after they had accepted the charger back without any problems. It has become frustrating as I have to wait for an email containing the return guidelines to proceed with re-sending the package and waiting for my refund, which I believe should have been initiated already due to Samsung's error causing delays.

On the 28th of March, I purchased the Samsung Galaxy M30 with order number [redacted]4. In an online chat with a sales executive, I was advised that no extra toughen protection was necessary for the M30, so I did not buy any based on that conversation. However, after just two days of use, I am experiencing a broken touch screen issue. When I contacted your service executive, I was informed that damaged protection is not covered under the standard warranty. I have attached the chat history with Mr. Rahul for your reference on the webpage attached. I kindly request that you address this matter by providing a free screen replacement or phone replacement at no cost. It is disappointing that during the sales process, your sales executive provided misleading information compared to the actual warranty conditions. As a representative of a reputable company, I trust that you will take the appropriate action and offer a satisfactory resolution to this issue of your staff misrepresentation. Thank you and regards, Mayank J.

I purchased a SAMSUNG TV in Rijeka, Croatia on 12.06.[redacted]. The model is UE55KS7502, and the serial number is 08US3SAJ200118. Unfortunately, the TV has failed twice since then. When I requested a replacement, I was informed that parts would be replaced under the guarantee. So far, the motherboard has been replaced, and currently, the screen is being awaited, with the possibility of other parts being needed. The TV was sent for service on 19.03.[redacted], and the parts have not arrived yet. I have also filed a complaint on the SAMSUNG website but have not received a reply. I would appreciate it if my concerns could be addressed, and a new TV could be arranged under the guarantee.

On December 1st, I bought the Gear IconX [redacted], but one earbud stopped charging in January. After contacting Samsung customer service, I received return labels in February. I sent the product back and received it on March 5th. They initially told me I would get a replacement in 14 business days. When I called on March 23rd, they mentioned the item was out of stock and promised to send it by March 31st. However, as of April 9th, I'm yet to receive the replacement, and Samsung has not updated me. After calling customer service again, Jay informed me there is no specific timeframe for sending either the replacement product or a gift card.

I bought a S7 phone from Ebay Australia in June last year. The phone stopped working in February this year. I tried to address the warranty problem by contacting the seller with no response. Then, I reached out to Samsung Australia who redirected me to Samsung UK since the phone indicated a UK post code from a town called Yately. Samsung UK did not recognize the serial number and referred me to Samsung in France. However, the French website was not helpful. I informed Samsung UK of my disappointment with how they handled the situation. I want Samsung to honor the warranty and replace the faulty phone without passing me on to different divisions. If necessary, I will contact Samsung Korea to address the issue.

I have a Samsung washing machine, model # SW80SPWIP/XSA, that was recalled due to safety concerns. My initial contact with 'Mel' on 14/03/19 was helpful; he sent me the necessary paperwork to resolve the issue and organize the pick-up for a refund. Providing my bank details for the direct deposit refund, I expected the process to take 21 days. However, despite multiple calls, the machine was only picked up on 08/04/19, as indicated on paperwork from the DB SCHENKER driver dated 25/03/19. This delay was frustrating, and after continuous calls to customer service, I am now being asked to wait an additional 21 days for the refund. I was promised the refund within 48 hours of pick-up. The offer of $50 compensation for the inconvenience does not cover the costs involved in using a laundromat weekly. As a large family, not having a working washing machine is a significant issue for us. I urgently need a call from someone with the authority and knowledge to ensure my refund is processed within 48 hours, as initially promised. The combination of a faulty product and subpar customer service has caused undue stress, inconvenience, and financial burden on us. Regards, Simon S.

I purchased three 46mm Galaxy watches. The first two had issues with the heart rate monitor and step counter, while the third had similar problems, albeit a better heart rate monitor. After contacting technical support, I received an overnight warranty repair. Upon receiving the watch, it functioned better, but still had inaccuracies. Strangely, I noticed red marks and skin peeling on my wrist beneath the watch, revealing second-degree burns. An EMT neighbor confirmed the burns were likely caused by chemicals from the watch band. Samsung denied any knowledge of this issue despite numerous similar cases online. Speaking with multiple supervisors led to no resolution. I requested to escalate the matter to the legal department or discuss compensation before involving a lawyer or a class-action lawsuit against Samsung. I can share photos of my wrist if needed.

I have reached out to Samsung on three occasions regarding an ongoing issue with the ice maker in my refrigerator that is almost three years old. Despite having three replacements installed, the problem persists due to a flaw in the ice maker. I am frustrated and dissatisfied with this recurring problem. Additionally, my Samsung microwave is now malfunctioning, further diminishing my trust in the brand's product quality. It is unreasonable for me to bear the cost of repairing these faulty components. I have escalated my concerns to the corporate office in hopes of finding a resolution. If the issues persist, I intend to file a complaint with the Better Business Bureau and share my negative experiences on social media. I expect Samsung to rectify these issues promptly, as charging me for repairs on defective items reflects poorly on their business practices. I request a prompt response from the corporate office, not the customer service representatives I have previously dealt with, who were unable to provide basic information about the company.