The following are issues that customers reported to GetHuman about Samsung customer service, archive #17. It includes a selection of 20 issue(s) reported April 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir,
I purchased a QLED TV Q7 (Flat Smart) on 24-12-[redacted] from Harman House, Dubai. The bill is attached for reference. The TV was trouble-free until December [redacted]. However, in January [redacted], I noticed spots appearing on the screen. After contacting Harman's technicians, they stated that the warranty had expired just over 15 days ago and that the spots were considered singular and non-progressive.
Unfortunately, the spots have now begun to spread, drastically affecting the appearance of my TV. I chose Samsung over other brands due to its reputation, even though it was pricier. I am disheartened by this development and suspect a manufacturing defect in the TV. I am reaching out for a resolution to this issue.
Please communicate with me at the following mobile numbers: [redacted][redacted] / [redacted][redacted]. If one number is unreachable, the other is always available.
Thank you for your attention to this matter.
Regards,
Massy Mathai
Reported by GetHuman-massymat on Friday, April 12, 2019 1:21 PM
Following the recent update, my phone became unresponsive, making it unusable. I visited an AT&T store where they informed me that my phone was no longer functional. I ended up purchasing a new one. However, after attempting to fix the old phone, it somewhat works now, though not perfectly. Unfortunately, my wife's phone also faced issues after the latest update. It appears the update is faulty, and I am dissatisfied, particularly after being charged a $45 restocking fee. I seek a resolution to restore our phones to proper functionality. Look forward to your response.
-Robert L Petti
Reported by GetHuman-pettient on Friday, April 12, 2019 9:52 PM
I contacted Abacus Infosystems in Port Blair on 3/12/18 to repair my TV. After several delays, I received it on 30/12/18, paying around Rs. [redacted]. Later, I noticed the plugins were still not working. I took it back on 2/1/19 and got it fixed the next day. The issue recurred on 21/2/19, and a technician fixed it after 2 days. Unfortunately, on 26/2/19, the TV stopped working. After numerous follow-ups, the service center asked me to pay for replacing the PCB, which I disagreed with as the problem persisted since the initial repair. They initially agreed but later denied it. I requested Mr. Nathan's contact details, which they refused to provide. As a loyal Samsung customer, the continuous issues and lack of customer service concern me. I hope for a prompt and fair resolution without further inconvenience. Thank you.
Reported by GetHuman2735425 on Saturday, April 13, 2019 12:34 PM
After downloading the new software update, my phone has become very difficult to use. I am disappointed in the product and the lack of customer service support. I called for help and was rudely told to just deal with it. This experience has been very upsetting, and it's unlikely I will purchase from this company again. I plan to switch to an LG phone through T-Mobile. I was not offered any solutions, and it seems like the company is unwilling to assist. I will be sharing my negative experience and leaving reviews whenever possible to warn others about this poor service. I hope improvements are made so other customers don't have to go through this.
Reported by GetHuman2741405 on Sunday, April 14, 2019 3:57 PM
My phone shut down overnight and now it won't turn back on. When I tried to charge it in the morning, there was no response even after leaving it for 2 hours. I attempted a soft reset and visited a Sprint location, but they were unable to fix it. A customer service representative has advised me to send the phone in for repairs, leaving me without a phone I'm currently paying for. This is not the experience I expected when choosing Samsung over Apple. I believe my Galaxy S10, which I've only had for 2 months, should not have such major issues. I urgently need this situation resolved.
Reported by GetHuman2742178 on Sunday, April 14, 2019 6:34 PM
I own a Samsung Galaxy Note 9, but I've been encountering issues where people can't hear me during calls. Initially, the phone was exchanged for a new Note 9, but the problem persists. Despite following all the troubleshooting steps, such as resetting and factory resetting the device, the problem continues. It's uncommon for two phones to exhibit the same issue, but both of mine do. I even offered to switch to a different phone on my contract to avoid another Galaxy Note 9, as the situation is frustrating. Communication is crucial for me, especially given my daughter and I have medical concerns that require being in touch with our doctors. I'm reaching out for help as my phone is essential for managing these matters. Thank you.
Reported by GetHuman-cmtweety on Monday, April 15, 2019 2:43 PM
Good afternoon,
I am from Portugal and have owned a Samsung Galaxy S4 (GT-I9505) since [redacted]. After nearly two years, it started disconnecting frequently on its own, sometimes reconnecting by itself, other times needing manual reconnection. I took it to technical support, where they replaced the battery. It worked well for a few months before facing the same issue. Upon returning to technical support, I was provided with a quote of [redacted],64€ to replace the main board, as the device was no longer under warranty. I questioned why they didn't replace the main board initially via email but did not receive a response. Unable to afford the cost, I continue to use the phone with its issues. I am seeking assistance as the phone is functioning poorly. Despite my loyalty to the Samsung brand, I am contemplating purchasing a phone from another company.
Awaiting your response.
Kind regards,
Paula Silva
Reported by GetHuman2747871 on Monday, April 15, 2019 3:51 PM
Dear Samsung,
I recently bought a Galaxy Note 8 and, during the warranty period, identified a black spot on the screen. I reached out to Samsung Egypt customer care on March 3, [redacted]. They phoned me on the 5th to collect the device. To my dismay, upon inspection, the phone was not assembled correctly. This led to a gap that compromised its special features. The service representatives were impolite, indifferent, and dishonest in their actions.
This experience shattered my trust in Samsung, reinforcing the belief that iPhones are superior. The service agent admitted the issue was a manufacturing fault requiring battery and screen replacement. The improper reassembly and disregard for my complaints have pushed me to demand a replacement or a full refund. The mishandling of my case left me deeply unsatisfied, vowing never to choose Samsung again and warning others against it.
Feel free to reach out for further information, including dates and agent names. This ordeal began on March 3 and persists to April 14. The phone's serial number is [redacted][redacted], Model SM-N950FZDDEGY, R58K11NW1SJ.
Regards,
[Initials]
Reported by GetHuman-wessams on Monday, April 15, 2019 3:52 PM
I purchased a Samsung Galaxy S7 three months ago, and I am experiencing problems sending text messages. While I can receive texts and access the internet, I cannot send texts. Moreover, my caller ID does not work when I am on the phone. Although my call waiting functions, the caller ID does not display the number when I receive a call. This issue persists even after switching service providers to Verizon. Straight Talk suggested it was a problem with the phone being fully unlocked by Verizon, but Verizon confirmed that the phone is unlocked. After troubleshooting, Verizon believes there may be a glitch in the phone itself, indicating it is a Samsung issue. Since I have already reset the phone multiple times, I am seeking a replacement from Samsung.
Reported by GetHuman2748509 on Monday, April 15, 2019 4:46 PM
I purchased a Samsung refrigerator from Lowes in February [redacted]. In November [redacted], the freezer heater malfunctioned, and Lowes replaced it. A friend mentioned this is a common issue with Samsung refrigerators due to a faulty design. Unfortunately, in April [redacted], it appears to have happened again. Thankfully, I have a 5-year repair plan from Lowes to cover the repair. I am concerned about the recurring design problem and wonder if Samsung is addressing it. I hope they are considering providing some form of compensation or relief to customers affected. While Lowes will handle the current repair, I worry about future occurrences once my repair contract expires. James D.
Reported by GetHuman-berniedr on Monday, April 15, 2019 8:09 PM
I recently experienced an issue with my new Samsung controller. A Samsung representative assured me a new one was on the way as the current controller wouldn't stop blinking and wouldn't connect. Despite visits from TV professionals and Best Buy staff confirming the issue, a person called me mumbling about resolving the problem. The frustrating communication left me feeling harassed. I need a functioning remote for my expensive purchase. The individual's unclear message and unhelpful behavior warrant attention from the management. Please ensure this individual does not continue to contact me after other attempts to fix the problem. Thank you. - Gretchen Breeden
Reported by GetHuman2751449 on Monday, April 15, 2019 9:34 PM
I bought a 65” curved TV late December [redacted]. Less than a month later, I was using it perfectly, turned it off, and left. When I turned it back on, there was an internal crack and a black line. I contacted Best Buy, and Geek Squad said they couldn't help and to contact Samsung. After some research, I found out it's a common issue. A tech from Samsung said it was physical damage despite no external signs. Samsung only relied on pictures and refused to acknowledge the internal issue. If nothing changes, I may need to escalate to BBB based on others' experiences to get a refund or a replacement.
Reported by GetHuman2753108 on Tuesday, April 16, 2019 1:44 AM
In [redacted], I bought a Samsung Convection Gas Stove. On April 15, [redacted], while my husband was cooking, the oven made a loud boom and emitted a strong gas odor. The local gas company confirmed the stove was causing a gas leak. We didn't get an extended warranty due to financial constraints. I'm unable to use the oven I love for baking now. I'm reaching out in hope that someone can repair or replace it. Thank you for your assistance.
Sincerely,
V. Starks
Reported by GetHuman2759067 on Tuesday, April 16, 2019 10:10 PM
Hello, I would like to introduce myself as Mrs. Deborah Gibson, the transfer manager at Samsung's award-winning giveaway prize department. I have your prize money ready to transfer to your bank account this Tuesday afternoon. To proceed, kindly provide the following: a clear photo of your working ID, your home address, and a clear photo of your driver's license. Additionally, there is a payment required for the clearance and registration of your prize money to confirm you as the rightful owner. Please ensure your name is on the payment receipt for validation. Please provide the requested details by Monday for processing. I look forward to assisting you.
Sincerely,
Deborah Gibson
Samsungmanagement.com
Reported by GetHuman-niamhken on Wednesday, April 17, 2019 1:04 AM
Hello,
I wish to congratulate you and your family for being selected as winners in Samsung's [redacted]/[redacted] promo awards. You are among a fortunate group of winners this year, with a reduced clearance and registration fee of $[redacted] USD to be paid before the transfer process begins tomorrow. This fee can be paid through Western Union or MoneyGram services. Your assigned agent, David Vires James, will provide you with the necessary details for the payment.
Please be aware that there will be an interview scheduled two days after you receive your prize money. Samsung agents will visit the address you provided, and it is important not to utilize your prize until after the interview.
Congratulations once again on your win.
Reported by GetHuman-niamhken on Wednesday, April 17, 2019 1:06 AM
Subject: Urgent Request for Samsung Convection Stove Repair or Replacement
Dear Customer Service Team,
I am reaching out to address a concerning issue with the Samsung Convection Gas Stove [redacted] that I purchased in [redacted]. Recently, on April 15, [redacted], while my husband was using the stove to cook bacon, we experienced a startling incident. As the oven was heating up, there was a loud boom accompanied by a strong gas odor. After contacting our local gas company, they confirmed that the stove itself is the source of a gas leak.
Given our financial constraints, we opted not to purchase an extended warranty, making this situation all the more distressing. Cooking and baking are an integral part of our daily lives, and the inability to use the stove has been quite inconvenient. I am kindly requesting your assistance in either arranging for a repair or a replacement of the stove at your earliest convenience.
I appreciate your attention to this matter and look forward to a prompt resolution.
Sincerely,
V. S.
Reported by GetHuman2759067 on Wednesday, April 17, 2019 4:01 AM
I am unable to afford the $5 fee for assistance. I am experiencing issues with my Samsung Convection Gas Stove purchased in [redacted]. While cooking bacon on April 15, [redacted], the oven made a loud noise and emitted a strong gas odor. After a thorough inspection, the gas company confirmed the stove as the source of the leak. I did not opt for an extended warranty due to financial constraints. I am distraught over not being able to use my oven for baking and seek help either repairing or replacing it. Your assistance is greatly appreciated.
Sincerely,
V. Starks
Reported by GetHuman2759067 on Wednesday, April 17, 2019 4:15 AM
In February, I placed an order for the Samsung Galaxy S10+ through Verizon to take advantage of the free ear buds promotion. At that time, there was no clear guidance on how to claim the ear buds, so I reached out to Verizon. They advised me that Samsung would ship the ear buds approximately 6 weeks after the phone. However, upon waiting the 6 weeks post phone delivery, I did not receive the ear buds. When contacting Samsung, I was informed that there was a registration process for the ear buds, a step not communicated to me during the initial purchase or with the phone delivery. Despite my attempts to address the matter with support, I was unsuccessful. As a loyal Samsung customer with multiple Samsung products, including phones, TVs, and smart watches, I am disappointed by the lack of clear communication regarding the promotion. Unless the situation is resolved by either receiving the ear buds or an equivalent credit, I may have to reconsider future Samsung purchases.
Reported by GetHuman2760718 on Wednesday, April 17, 2019 4:20 AM
Dear Sir/Madam,
I purchased a Samsung mobile SM-J410FZDDXFE with IMEI-R28KB3QC17L([redacted][redacted]) in Jan [redacted] from GALAXY shop in Quatre Bornes, MAURITIUS. Shortly after, I noticed issues with call clarity and connection intermittency. I returned the phone to the shop for repair. They replaced the speaker but the problem persisted. I took the phone back, but the issue remained. The phone underwent repair twice, and there is uncertainty regarding its performance post-repair. Despite my request, the shop refused to provide a new device citing Samsung's policy.
I kindly seek your assistance in this matter as the phone was a gift for my mother. I believe Samsung should consider customer satisfaction. Your prompt response is greatly appreciated.
Sincerely,
Priya Betchoo
Contact: [redacted] / [redacted]
GALAXY QUATRE BORNES
Service Order No.: [redacted]
Customer No.: [redacted]
Service Center: [redacted]
Reported by GetHuman-spaumeer on Wednesday, April 17, 2019 11:17 AM
Hello,
I bought a Samsung S8 phone on 27/12/[redacted] from Amaysim on eBay in Australia. The sensors stopped working after a software update around early March [redacted].
I provided details of the phone (model number: SM-G950FD) and serial number, along with a screenshot of the non-functional sensors in the "GPS Status" app.
The carrier is Kogan Australia (Vodaphone).
I've already taken these steps:
- Cleared the phone's cache partition
- Ensured all apps are updated
- Tested the phone in Safe Mode to rule out app issues
- Factory reset the phone
I need advice on fixing the phone promptly. My frustrated wife blames me because the phone isn't working.
Thanks,
G. Beyers
Reported by GetHuman-gjbeyer on Friday, April 19, 2019 1:04 AM