Last Thursday I went to Sam’s to buy Irish Cream Cakes for our Christmas dinner. The “B...

GetHuman-dhocamp's customer service issue with Samsclub.com from December 2018

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The issue in GetHuman-dhocamp's own words
Last Thursday I went to Sam’s to buy Irish Cream Cakes for our Christmas dinner. The “Best if used by” date was December ** which was a day too early for our Christmas dinner. So I went back to the store on Saturday and the cakes had a December ** date so I bought two of them. We cut them Christmas night and noticed they were really dry. We discovered Sam’s had covered the “Dec **th” date with another label that had the December **th date. They had just relabeled the old cakes. We were not happy customers.**I took one whole cake and * of the second cake back to Sam’s today and asked to talk to the manager. I explained what had happened and asked if that was the standard policy at Sam’s—relabeling old food with more-current dates. She of course said no—she refunded my money and said she would talk to the bakery manager.**I won’t buy anything from Sam’s bakery again. I don’t trust them. This is blatant dishonesty.

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Samsclub.com

Customer service issue
Reported by GetHuman-dhocamp
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 115 others
0 customers following this

Timeline

GetHuman-dhocamp started working on this issue
Dec 27th, 2018 3:19am