I try and call the number to activate my phone but it says there is no cell service. Th...

GetHuman2917399's customer service issue with SafeLink from May 2019

Help with my SafeLink issue
The issue in GetHuman2917399's own words
I try and call the number to activate my phone but it says there is no cell service. This is the phone number included in the box.

GetHuman2917399 did not yet indicate what SafeLink should do to make this right.

How GetHuman2917399 fixed the problem
*. I went out into the yard where I was able to receive a decent signal. ***. Once I had a good signal, I called the activation number on the inside of the box and everything was OK. ***. So I could make calls in the future from inside the house and garage where there was no signal, I set up the phone to enable *Wi-Fi calling.****. I went to *Settings" and connected to my wireless network.***. Then I backed out, and went to *Settings* again, and then scrolled down and selected *Wi-Fi Calling****. Under *Wi-Fi Calling,* I then selected *Update E*** address****. Enter your phone information in the fields where prompted, then compose a text message and text the word FOUR to ******. When you receive a response, enter that four-digit number in the box below the instructions on the page.***. Select CHECK ELIGIBILITY, then follow the remainder of instructions to enable Wi-Fi calling on your phone.
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SafeLink

Customer service issue
Reported by GetHuman2917399
May 13th, 2019 - 2 years ago
Fixed
GetHuman2917399 shared how to fix
Seen by 6 customers so far
Similar issue to 15362 others
0 customers following this
Items needed
Phone number
Address on account
Name on account

Timeline

GetHuman2917399 started working on this issue
May 13th, 2019 11:18pm
GetHuman2917399 confirmed the issue is fixed. Hooray!
May 16th, 2019 11:45pm