i have been trying to help my disabled sister in law get enrolled so she can have a pho...

GetHuman1625079's customer service issue with SafeLink from November 2018

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The issue in GetHuman1625079's own words
i have been trying to help my disabled sister in law get enrolled so she can have a phone. she is currently staying with me until she can get into some kind of assisted living facility. she moved in with me in ferrum va on oct. ** this year. she had been living with her brother and his girlfriend in bassett va since april this year when he went to ohio and took her out of nursing home.*they began stealing her money and medicine, and general neglect, so that is why she is here. her wallet was stolen while she was in the hospital, supposedly.*she has identification such as her medicaid card, which i copied front and back.*she has received some mail at my address such as her home delivered diapers. *she is a member of anthem healthkeepers medicaid virginia which directly qualifies her for the safelink service.*i have repeatedly sent the proof she has in, by upload, by email to proof with her enrollment id, by taking pictures of her proof and mms to appropriate *, but this has not worked.**we have to wait * weeks for a birth certificate so she can get a new photo id. **is there ANYONE that can find out why, after all proof sent in, she still cant get approved!!!**i understand the photo id, but there are other documents it claims you can use to provide proof..
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SafeLink

Customer service issue
Reported by GetHuman1625079
Nov 26th, 2018 - 10 mons ago
I have an issue with SafeLink too
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GetHuman1625079 started working on this issue
Nov 26th, 2018 3:54am