SafeLink Wireless Customer Service Issues

I have been using a ZTE model #Z667T smartphone with my Safelink service. I had to reset my phone to clear space for a security update, resulting in loss of data usage. After re-entering the APN info, I briefly restored data access but now cannot use my phone at all. When I try to make calls or send texts, I get a "Not registered on network" message. Can you help reactivate my phone? If not, could you send a free replacement non-smartphone as I can't buy a new phone currently? My phone number is [redacted]. Unfortunately, I can't call Safelink due to not having access to another phone. Thank you. - M. Boyer

I submitted an application more than three weeks ago to recertify for SNAP benefits, including a copy of my ID and SNAP qualification letter. My previous phone number was [redacted], and my enrollment ID was [redacted]9. I had ongoing technical issues with my phone and despite numerous calls to technical support, the problem was never fixed, and the promised replacement phone was never sent, resulting in the cancellation of my service. After being in rehab for health reasons for the past four months, I am now back home and urgently in need of a phone. For assistance, please contact my daughter, Vickie Gregory, at [redacted] or via email at [redacted] as she helps me with these matters.

I have been using this service for over a year now, and the device was not of good quality when I first received it. Recently, it has been causing me numerous issues. Today, I called customer service several times. However, each time I was on the phone, the call would get disconnected or sent to voicemail. Even when I physically visited their location, a representative was unable to assist me further as my account seemed to be locked due to an issue with my mailing address. I attempted to explain the situation to multiple service representatives, but was unable to make any progress. I requested to speak with a supervisor, but before this could happen, the call was disconnected once again. Unfortunately, I was not able to resolve any of my concerns today, and this phone is my only means of communication.

Dear Sir/Madam, I recently got a phone through your lifeline program but only received the SIM card, not the actual phone. I think there was a misunderstanding. When initially asked if I had a phone, I said yes, but that was a year ago, and I no longer have it. As far as I know, I should be eligible to receive a new phone each year at no cost. I apologize for any inconvenience or confusion this has caused and would appreciate a prompt response. I have submitted job applications recently and am eagerly awaiting replies. Please contact me via email since I currently do not have a phone. Thank you for your understanding and assistance. Regards, V. Patino DOB: 06/25/[redacted] Email: [redacted]

To whom it may concern, I recently received a SIM card through your lifeline program but have not yet received the phone. I believe there might have been a miscommunication. Although I mentioned having a phone about a year ago, I no longer have one, and I understand that I am eligible to receive a new phone annually at no cost. I apologize for the inconvenience and misunderstanding. I kindly request a prompt response and the delivery of the phone, especially since I have recently applied for jobs and am awaiting responses. Thank you for your understanding and assistance. Please contact me via email as I currently do not have a working phone. Thank you again for your attention to this matter. Victor Patino DOB: 06/25/[redacted] Email: [redacted]

To the concerned party, I recently acquired a phone through your lifeline program. I have received a SIM card, but I am still awaiting the delivery of the phone. I believe there may have been a miscommunication as I mentioned having a phone about a year ago, which I no longer possess. As per the program guidelines, I understand I should be eligible for a new phone annually at no cost. I apologize for any inconvenience or confusion this has caused and would appreciate a prompt response as I have recently applied for jobs and am awaiting potential employers to contact me. Thank you for your understanding and time. For further communication, please reach me via email as I do not currently have a working phone. Sincerely, V. Patino Email: [redacted] DOB: 06/25/[redacted]

My granddaughter had my cellphone while playing outside. When she came back in, we couldn't find it. If there's a fee to replace a lost Safelink Wireless cellphone, please advise on the next steps. I'd appreciate getting a new phone from Safelink Wireless. Please reach out via email, text, or phone call. I provided my contact information and received a 4-digit code. Now, I'm just waiting for a representative to contact me so I can avoid long hold times.

I have spoken to several agents regarding transferring my existing Lifeline service to Safelink without success. My phone number is [redacted] and my Safelink Enrollment #[redacted]4. I am currently with Assurance Wireless and wish to transfer my benefits to Safelink. Despite providing all necessary information over two weeks, each time I contact Safelink customer service, I am asked repeatedly for the same information and am given vague timelines for receiving an application. I received an email today requesting completion of an HHW form, which does not apply in my case. How can I ensure the transfer of my service? I also need a nano sim for my current phone. Thank you for your prompt assistance.

I have contacted several agents multiple times, but none have been able to transfer my existing Lifeline service to Safelink successfully. My phone number is [redacted], and my Safelink Enrollment #[redacted]4. I am currently a Lifeline recipient with Assurance Wireless and wish to switch my benefit to Safelink. Despite providing all necessary information repeatedly over the past two weeks, every time I reach out to Safelink customer service, I am requested to provide the same information again, sometimes multiple times within the same call. I keep being informed that I will receive an application via mail in the coming days, which has been a recurring issue. Today, I received an email requesting completion of an HHW form, which is irrelevant to a service transfer for an existing Lifeline user. How can I facilitate the transfer of my service? I also require a nano SIM for my current phone.

I have been trying to transfer my existing Lifeline service from Assurance Wireless to Safelink without success. Despite providing all necessary information multiple times over two weeks, the process is not moving forward. Each time I contact Safelink customer service, I am asked for the same details repeatedly. I received an email requesting completion of an HHW form, which is not applicable to my situation as an existing Lifeline user. I am in need of assistance to expedite the transfer process and require a nano sim card for my current phone. My Safelink Enrollment number is #[redacted]4 and my phone number is [redacted].

Confirmation Code: [redacted] I have contacted four customer service representatives, and unfortunately, the issue with my October minutes not being added to my account remains unresolved. Additionally, I am unable to open multimedia messages in my inbox, as they are only 32 KB in size. Moreover, there are problems with accessing my browser. I am considering purchasing a new smartphone soon. I am wondering if I will be able to receive Safelink minutes and standard data GBs on the new device. Would I need to change my phone number? Is it only compatible with the new trackphones offered by LG on the Tracfone website? Any guidance on maintaining compatibility with Safelink services would be greatly appreciated. You can reach me at [redacted] or through my email at [redacted] My username is Brian Caldwell, located at [redacted] US HWY 78, Lincoln, AL [redacted]. My date of birth is 5/1/70, and the device model name is LG441G.

My Safelink phone service got cut off on 8/1. I couldn't recertify due to an address change issue and miscommunication for weeks. A representative said my account was closed, and I had to reapply. After starting a new application with a different number, I faced challenges with the automated system requesting more details without specifying the issue. Now, I'm stuck as the system rejects me for having an existing Lifeline phone, yet the system doesn't recognize me. I want to close the old account and have the new one approved promptly to avoid any improper charges. My enrollment number is [redacted]1 under the name Yarbrough, born on 7/27/[redacted], last digits of -[redacted]. Your assistance is appreciated.

I contacted SafeLink to activate my new phone after my previous phone was stolen. They instructed me to get a Verizon SIM card, so I purchased one. When I called back, they then said I needed a TracFone card, which led me to buy another card. Even though I bought two new cards, they allowed me to use a faulty one from a friend's old account that was recognized by them. Despite all this, my phone is still not working. I've been trying to resolve this since July, feeling like I've wasted $40 on SIM cards. It seems like a joke played on me, and I believe someone should be held accountable. I am frustrated with the lack of progress and suspect dishonest practices, which I find unfair. I am determined to get a refund and demand better service. Can anyone offer advice on how to proceed with this issue? Thank you.

Hello, my SIM card is locked. I contacted Safelink, and they provided me with a PIN to unlock it. However, the screen is also locked. I attempted to use the power key, volume key, and home key to navigate, but it only allows me to access my apps, which are also locked. I removed and cleaned the SIM card, ensuring it was properly inserted, but the screen remains locked. This issue started a week ago with my BYOP Samsung Galaxy Avant. Safelink has not been very helpful, pointing me to T Mobile, where I purchased the phone. Unfortunately, T Mobile refused to assist, stating they no longer service the phone. As an individual on food stamps and Medicaid, aged 60, I am at a loss on how to proceed. Any advice would be greatly appreciated. Thank you.

My SafeLink phone began freezing and shutting off randomly, prompting me to request a replacement. They assured me a new phone would arrive in 5 business days. Surprisingly, after only 3 days, my phone was deactivated without warning. I was informed they did so due to the phone's issues and to facilitate sending me a replacement. They promised to transfer both my minutes and phone number to the new device. However, upon receiving the new phone, I was informed that my phone number couldn't be transferred, causing me great distress. The SafeLink site states that numbers can be retained if the phone remains inactive for less than 60 days. To complicate matters, I was informed I needed a new SIM card to preserve my number, leading to my new phone being deactivated on the same day it was activated! After receiving the new SIM card, multiple failed attempts to transfer my number left me frustrated. I now have an inactive phone while awaiting another SIM card. Despite hours spent on calls with various "managers," no resolution has been reached. I seek assistance in recovering my minutes and phone number. Thank you.

Last Wednesday, on 10/31/18, I called *[redacted] to add phone time to my Safelink phone and was connected to a customer service representative. I requested the $15 unlimited talk, text, and data plan, and the representative confirmed he could assist with that. After using my debit card to pay, the total charge of $16.47 was deducted from my bank account. Although I didn't receive a confirmation text, the phone was initially able to call and text. Unfortunately, today my phone is no longer functional. When trying to contact Safelink through *[redacted], I received a message indicating Verizon couldn't complete the call and advised me to directly call my carrier's 1-[redacted] number. After dialing the Safelink Customer Service 1-[redacted] number, I encountered another message stating Verizon was transferring the call to an external line for purchasing a PIN card or making a collect call. The message mentioned "roaming" and suggested purchasing an American roaming pin card. It appears that the customer service representative at Tracphone may not have renewed my Safelink service plan, leaving me unable to reach them or add another service card PIN. I am seeking restoration of my Safelink service and for the unlimited time purchased last Wednesday to be reinstated.

I recently received service from your company. I did not request a free phone as I already own a Samsung phone from Straight Talk/Tracfone. Unfortunately, the SIM card provided does not work in my phone as it seems to connect to Verizon towers. I had hoped my phone, being from Straight Talk/Tracfone, would work smoothly. Since it does not, may I request that the free smartphone be sent to me so I can use it while job hunting. Please ship the smartphone to my address: Trisha Stavedahl, [redacted] Country Forest Rd., Ft. Wayne, IN, [redacted]. Thank you for your assistance in resolving this misunderstanding.

I urgently need a replacement phone from Safelink. Currently, my only means of reaching Safelink is through email as I have Wi-Fi access. I am unable to call Safelink as my phone is not working. My name is Deborah Swift, a Safelink Lifeline customer with the phone number [redacted]. Our new address is [redacted] Bridle View Way, Columbus, Ohio [redacted]. My Safelink phone stopped working after getting wet, despite my attempts to dry it. My husband and I, both disabled, do not have a home phone. In case of an emergency, we would be unable to notify anyone due to our lack of phone service. My husband has memory loss from mini strokes. I am concerned about not having a phone in case of a health emergency. I still have a substantial amount of minutes on my damaged phone; can those be transferred to a replacement? Your assistance in replacing my Safelink Lifeline phone is greatly appreciated. Thank you, Deborah Swift.

I lost my phone four days ago. I must have left it somewhere, and I suspect someone may have picked it up. In a state of panic, I canceled my service to avoid any unauthorized access to my data. However, now I am unable to reapply for service as the system recognizes my previous account. Is it possible to get a replacement phone and reactivate my service? My phone number associated with the account is [redacted].

I was informed that my phone ([redacted]) would be fully active by 7:15 Eastern Time, which was a total of 4 hours, not including the 1.5 hours of customer service. I encountered numerous issues during this process. Initially, I spoke with a woman about transferring my old phone to a new one. She advised me to purchase a new sim card, which disconnected my current phone without warning. I obtained a new sim card from Walmart and sought assistance from a second representative and a supervisor to activate the new phone with the serial number ending in [redacted]. However, my minutes and texting capabilities were not functional. Despite calling multiple times, I was assured it would work by 7:15 pm, yet it remains unresolved. This situation has been frustrating and has caused me financial losses and phone service disruptions. I urgently require a resolution.