SafeLink Wireless Customer Service Issues

I have contacted you multiple times in the past few weeks regarding the issues with the phone you sent me. Upon arrival, the phone was not functioning, but strangely it started working when I was at a dentist appointment far from home. Since then, the phone has not been working again. Despite speaking to customer service twice and having lengthy conversations, I have not received a replacement phone as promised. One representative said they would send a new phone, which never arrived, and the other promised to contact T-Mobile but did not follow up with me. I need a reliable phone that works where I live, not just in distant locations. It's essential that my phone works in emergency situations. The serial number of the phone is [redacted] [redacted] [redacted] [redacted] [redacted] and the Sim number is [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] 5.

I contacted yesterday using a borrowed phone regarding the missing monthly voice units. I was informed it could take up to 24 hours. It has been over 24 hours, and I still have not received the voice or text units. This appears to be a recurring issue, making me feel pressured to purchase units as I have had to do previously. I have limited funds available and would appreciate a prompt resolution to avoid further delays and numerous service calls. Thank you, Terri Mullen. Today, two days later, I have spent additional hours on the phone attempting to resolve the issue. The corporate office has declined to add extra units as a gesture of goodwill for the significant inconvenience this has caused me this month and last, as well as the additional expenses incurred while arranging a borrowed phone and adjusting my schedule to accommodate their error. I am concerned about facing the same problem next month.

Please cancel my service immediately. I have been experiencing phone block errors since June, making it impossible for me to use my phone. It takes me three hours to reach a customer service representative for help. Due to this ongoing issue, I would like to cancel my phone service. As a senior, I require reliable communication. Kindly cancel my number right away so I can switch to another provider within 30 days. I have already reported Safelink to the Better Business Bureau and reached out to various agencies regarding the concerning practices targeting vulnerable individuals. The constant call rotation adding to the problem needs to be addressed. I am escalating this matter to my congressman and seeking assistance from Texas Elder Law to address these serious concerns.

I recently broke my phone and was sent a replacement. I lost the replacement phone and was informed that I wouldn't receive another one, but I could buy a new SIM card for my original number. However, I lost the phone before I could insert the new SIM card. I spoke with Mario from customer service who advised me to use a different phone with a SIM card in the meantime. He mentioned that the temporary phone would have its own number until the new SIM card arrived within 5 days with my old number and contacts. It's been five days now, and I haven't received the new SIM card. Despite Mario's assurance that the phone would work, I can't move past the first two setup screens to make a call. I disconnected the landline I called from after encountering this issue.

My name is Manuel Moran, and I have been living at Highbridge Woodycrest Nursing Home for over a year. I have already sent all the necessary documents to your company. I am resending copies of my identifications, proof of my address, and information from the Medicaid office confirming my residence at the nursing home in the Bronx. I hope that special attention will be given so that I can finally receive my phone, which I have been patiently waiting for. Thank you, Manuel Moran.

I'm looking to find out the exact date when my Safelink data plan resets. I've contacted customer service multiple times, but I've gotten different responses. One representative mentioned it's "around" the first of the month, while another claimed it's on the first. Additionally, I'm curious about how the phone call minutes work - do they reset each month or accumulate? The agent I spoke with seemed unsure about the terms "compound" and "reset." I was told that I receive three hundred call minutes per month, yet I still have an unusually high balance of four thousand eight hundred and eighty-nine minutes left. I rarely use my phone for calls, mostly in emergencies. It seems like the minutes may never reset, which would mean it would take over a year to accumulate this many minutes at the rate of three hundred per month. Unless there was a mistake in the monthly minutes allocation or the total minutes used, something doesn't add up here.

I checked my phone and noticed that the minutes SafeLink credited haven't shown up. I came across the government site [redacted], which I'll turn to if not resolved. SafeLink claims my 35 minutes from the prior month rolling over is impossible, prompting me to consider involving the overseeing government agency for Lifeline. Through the logs on my phone, any doubt about SafeLink's actions will be clarified. The malfunctioning old Alcatel phone is puzzling since it wasn't an issue previously, causing frustration. Please email me at [redacted] as my phone's minutes are running low.

My name is Colleen Covington, and I'm reaching out because I lost my phone at a local corner store. Fortunately, I managed to retrieve it this morning, but realized that all my internet and cell phone minutes were used up during the time it was lost. With only 40 minutes left, it's crucial for me to have minutes restored due to caring for my young child who requires frequent hospital visits. I typically receive [redacted] minutes monthly, plus internet service for my Alcatel phone. Kindly assist in restoring the minutes. My phone number is [redacted], and the account password should be either one 1[redacted] or 2[redacted]. Thank you for your understanding.

I have decided to cancel my Safelink phone service, leaving my son and me without a phone. During my two years with Safelink, also known as Tracfone, I experienced consistently unreliable service. The phone had issues such as the data turning on and off randomly, and the phones themselves were of poor quality, rarely lasting more than six months. Technical support was unhelpful most of the time, making it frustrating to seek assistance for a malfunctioning phone and service. The lack of reliability and assistance has made the entire experience seem like a joke. I originally thought this service was meant to aid those in need, but the lack of genuine help and respect for customers like us in the U.S. has led me to this decision.

I set a passcode on my SIM card and now I'm locked out of my phone because I forgot it. The phone is active but unusable. I saw a pop-up suggesting I call SafeLink to unlock my SIM card. I'm Joseph Molohon at 1 East 19th Street Apartment 2D, Brooklyn, New York, [redacted]. When I call, I'd rather speak to someone than enter my security code. This TracFone is provided by SafeLink. I need access to my Gmail accounts which require a code sent to my phone. Please help me lift the SIM card lock so I can use my phone properly. Thank you for your assistance.

Re: [redacted]0 I have been a Safelink customer for several years. The phones I have received never seem to get a signal, and if they do, the connection lasts less than a minute. I understand the need to make at least one call per month to keep the service active, which I try to do. Recently, my deteriorating vision, heart condition, social anxiety, and PTSD make me rely more on my phone for emergencies. Despite my efforts, the phone does not seem to be working properly, as it only shows the menu but doesn't function beyond that. I am seeking assistance to ensure my safety and would appreciate keeping the same number ([redacted]) for convenience. I am thankful for any help provided with this matter. C. Elkins [redacted] Main St APT# [redacted] Whitepine, TN [redacted] Contact by email: [redacted]

Subject: Issue with Renewing Service Days on Safelink Phone I recently spoke with a customer service agent on 9/17 around 5:00 PM Central time regarding renewing service days on my Safelink phone. The agent mentioned that Texas regulations don't allow phone renewals and requested proof of my eligibility to be sent to an email address, [redacted], which unfortunately bounced back. I only have 10 days remaining on my phone. The agent advised me to send my SSI card, which I don't possess, so I included copies of other documentation as instructed. The initial representative I spoke with did not mention this requirement and simply advised me to restart my phone for extended service days. It seems there might be discrepancies among your customer service team. I would appreciate assistance in renewing my service days promptly. Best, R. Amsler

My phone has been disconnected, so no one can call me back. I was told I have unlimited talk and text. I rarely use my phone and faced this issue once before, but it was resolved. I have given my number to companies for hiring purposes and was expecting calls today. However, my phone is not working, and I can't receive any calls. I don't understand why my supposedly unlimited service was disconnected. Please update me on the situation. Thank you and have a good day. Goodbye.

I am experiencing difficulty canceling my lifeline account with Safelink. I misplaced my enrollment ID number, making it impossible to proceed with the cancellation process on the website. Even though Safelink is reminding me to re-enroll, I have moved and no longer require their services. I would appreciate assistance in obtaining the necessary ID number to cancel my account promptly. I can be reached at [redacted]. Thank you for your help.

I'm facing issues with my SafeLink SIM card not working on my Motorola Moto G (1st Generation) GSM phone. When inserted, it prompts me to input the SIM card unlock PIN, despite trying various options, including contacting Customer Service. Interestingly, the SIM card works in another phone without requiring a PIN, albeit with APN setting adjustments. I can't keep it in that phone permanently and need it to function in mine. Here are the SIM card details: SIM card service phone number: ([redacted])-[redacted] SIM card number: 89[redacted][redacted]8 Ticket Number: [redacted] Enrollment ID: [redacted]5 Qualification Date: 08/27/[redacted] Email Address: [redacted] Appreciate any assistance. Thank you, Kourtney Hoskins

I am feeling completely frustrated about the situation regarding my phone. A few months ago, I received messages prompting me to recertify, which I attempted to do, only to be told it was not time yet. Recently, my phone was disconnected, and after contacting customer service, I purchased a $12 special offer for [redacted] minutes and texts to ensure the phone remained active for my wife's medical appointments. Initially, the phone was reactivated and credited with minutes, but the minutes were unexpectedly deducted the next day. Despite being promised that buying minutes would not impact my recertification, it did. I requested a refund for the deducted minutes, which the customer service representative initiated, but now my phone is inactive again. I am hoping for a solution to this issue until my recertification is completed. Thank you for your assistance. Best, L.S.

I have a Samsung ZTE that I received through Medicaid/Safelink service. Unfortunately, someone has stolen the SIM card from it, rendering the phone unusable. I am unable to contact anyone regarding this issue directly from the phone without the SIM card. I last used the phone approximately 2-3 weeks ago. Recently, I discovered the missing SIM card along with some touchscreen malfunctions. I currently have a Tracfone and was wondering if it could work with Safelink if I obtained another SIM card. Having a working phone is crucial for emergencies. Can anyone assist me with this matter, please?

I am in desperate need of a phone as my boyfriend has destroyed the previous 10 phones I had. Unfortunately, he also gets rid of all my important documents, so I don't have my enrollment number. I am struggling with an abusive relationship, have no means of receiving an EBT card, lack transportation, and am not mentally prepared to work. I qualify for a phone based on low income, as I only work a few days a month through the Pacesetter temp agency via Walmart. I may have received a W2 but it was probably discarded. I am willing to pay the $17 for the phone. I have been a loyal customer since [redacted] under the name Tracy Blackwell. Please send the phone to my mother's address at [redacted] North Shore Road, Lynn Haven, Florida, [redacted], as I am currently homeless. I have a pending application but can't access my W2 currently. I will try to obtain it from Pacesetter in Panama City, Florida. Thank you for any assistance you can provide.

Hello, I need assistance with my SafeLink phone as I'm new to this. I wanted to use my old cell phone number for my new smartphone. When I called [redacted] and agreed to change my number, it gave me an entirely different one, which was unexpected. If I can't retrieve my old number, I would like to revert to the original number given to me ([redacted]) or preferably change it to [redacted]. Currently, my number is [redacted]. Thank you for your help. Sincerely, Bonnie

I am inquiring about the status of my application submitted on September 4, [redacted], with Enrollment ID: [redacted]6. I used to be a customer of your phone service, but my phone stopped working two years ago. When I contacted your customer service to inquire about returning the non-functional phone, I was informed it was not necessary. Consequently, I disposed of the device as it was of no use to me. My previous phone number was [redacted]. I would appreciate an update on the current situation as I am in need of a functioning phone. Thank you, Dee G./Doris G.