Can't make free phone calls

GetHuman830099's customer service issue with SafeLink from July 2018

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Help with my SafeLink issue
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The issue in GetHuman830099's own words
Get free monthly service I had before which was inactive. ... reference * ********
It is suppose to be active now but I can't make calls. A photo of my Access food stamp and medical card was emailed to the link they gave me but said it failed. What is going on???
see above
Had always done as asked until I was in a nursing home for * mos. then hospital which inactivated my account. I want it to work!!!!
Have called safelink repeatedly and get told something different every time. Very frustrating!
I have an issue with SafeLink too
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SafeLink

My tracfone phone * ***-***-****
Customer service issue
Reported by GetHuman830099
Jul 26th, 2018 - 10 mons ago
I have an issue with SafeLink too
Fixed
Seen by 4 customers so far
Similar issue to 4331 others
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Items needed
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Name on account
Timeline
GetHuman830099 started working on this issue
Jul 26th, 2018 6:39pm
GetHuman830099 confirmed the issue is fixed. Hooray!
Jul 31st, 2018 2:31pm