I purchased*upgraded an Alcatel smartphone (using the links posted on safelink wireless...

GetHuman747780's customer service issue with SafeLink from June 2018

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The issue and preferred resolution, in GetHuman747780's own words:
I purchased*upgraded an Alcatel smartphone (using the links posted on safelink wireless web page) to replace the tiny little Obama phone sent to me after I initially signed up for safelink Wireless. Unfortunately, Alcatel phone ONLY works thru AT&T service coverage. Where I live I get ZERO service coverage thru at& the and I’d like to get a replacement smartphone from safelink that works*uses VERIZON SIM carrier card?
I trust that SafeLink will make this right and come up with a resolution that is fair.
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SafeLink

Customer service issue
Reported by GetHuman747780
Jun 4th, 2018 - 2 mons ago
I have an issue with SafeLink too
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Seen by 5 customers so far
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Timeline
GetHuman747780 started working on this issue
Jun 4th 2:29pm