Can not get live agent - Lost phone but had found my old phone which I replaced and its...

GetHuman-afishing's Lost or broken phone issue with SafeLink from April 2018

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The issue and preferred resolution, in GetHuman-afishing's own words:
Lost phone but had found my old phone which I replaced and its the same model and talked to an agent and we had to open phone to get serial number which we finally did. Now I am having problems getting to a live agent to try and do this ... Can not get live agent
Could not open old phone at the time we had the agent on phone
Talk to a agent to give old serial number which I not have because we opened the old phone which is the same model as the old one
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SafeLink

Safelink Alcatel model phone model
Lost or broken phone issue
Reported by GetHuman-afishing
Apr 17th, 2018 - 3 mons ago
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Phone number
Address on account
Name on account
Timeline
GetHuman-afishing started working on this issue
Apr 17th 7:01pm