My tracphone is shutting of and I want to inquire about getting an upgrade*new phone...

GetHuman602279's customer service issue with SafeLink from April 2018

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The issue in GetHuman602279's own words
get a person on the phone, I kept getting the same recording over and over. ... My tracphone is shutting of and I want to inquire about getting an upgrade*new phone.
I'm afraid the phone will soon die and all my contacts will be lost.
Send me a upgrade*new phone.
I have an issue with SafeLink too
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SafeLink

Safelinnk Android Tracphone
Customer service issue
Reported by GetHuman602279
Apr 17th, 2018 - 8 mons ago
I have an issue with SafeLink too
Not resolved
Seen by 2 customers so far
Similar issue to 10285 others
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Timeline
GetHuman602279 started working on this issue
Apr 17th 12:58am