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Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman-nanaded's own words
In September my wife and I flew with Ryanair from Liverpool to Alicante (Res Ref: TZNFFJ). We also booked a car hire with Goldcar through Ryanair. we were told at the desk the car was perfect but on inspection found a number of chips, scuffs and dents. We went to the garage office and reported these marks but were told that any smaller than a certain size were classed as fair wear and tear, we were given a template showing the sizes for this and still have that template as well as images we took of those marks also showing the template. After * days we returned the car to the airport car park and returned the keys to the office again staff would not come out to see the car so we proceeded to our return Ryanair flight. Some weeks later we got our card statement and saw a debit to Goldcar for £*** which we could not understand. We contacted Goldcar and were told it was for damage to the car we explained the situation as we had understood it and were told to log onto their customer support * complaints site. I was given an incident number: ******* and subsequently told that the car was damaged and the charge was justified. I have written a number of times since but am not now getting any response. the damage Goldcar claims was not done before we returned the car to the garage and I now feel that this is a situation you should be made aware of. we have enjoyed an excellent service from Ryanair in the past with cars through Dooley's, Budget, Avis and Hertz in both Europe and more regularly in Cork and feel you should know of our experience as it adversely affects the reputation of Ryanair. *Yours sincerely David Taylor
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