In September my wife and I flew with Ryanair from Liverpool to Alicante (Res Ref: TZNFF...
GetHuman-nanaded's customer service issue with Ryanair from November 2018
4 views | 4486 similar | 0 following
Help with my Ryanair issue
First: share to improve GetHuman-nanaded's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-nanaded's next move: talk to Ryanair when they open.
Ryanair's call center is closed now. We will send GetHuman-nanaded a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-nanaded may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman-nanaded's own words
In September my wife and I flew with Ryanair from Liverpool to Alicante (Res Ref: TZNFFJ). We also booked a car hire with Goldcar through Ryanair. we were told at the desk the car was perfect but on inspection found a number of chips, scuffs and dents. We went to the garage office and reported these marks but were told that any smaller than a certain size were classed as fair wear and tear, we were given a template showing the sizes for this and still have that template as well as images we took of those marks also showing the template. After * days we returned the car to the airport car park and returned the keys to the office again staff would not come out to see the car so we proceeded to our return Ryanair flight. Some weeks later we got our card statement and saw a debit to Goldcar for £*** which we could not understand. We contacted Goldcar and were told it was for damage to the car we explained the situation as we had understood it and were told to log onto their customer support * complaints site. I was given an incident number: ******* and subsequently told that the car was damaged and the charge was justified. I have written a number of times since but am not now getting any response. the damage Goldcar claims was not done before we returned the car to the garage and I now feel that this is a situation you should be made aware of. we have enjoyed an excellent service from Ryanair in the past with cars through Dooley's, Budget, Avis and Hertz in both Europe and more regularly in Cork and feel you should know of our experience as it adversely affects the reputation of Ryanair. *Yours sincerely David Taylor
GetHuman-nanaded did not yet indicate what Ryanair should do to make this right.
I have an issue with Ryanair too
How GetHuman-nanaded fixed the problem
We are waiting for GetHuman-nanaded to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ryanair customer problems.