What do I do if I have a baggage problem on Ryanair?
In a nutshell: Have you flown with Ryanair and arrived at your destination to find that your baggage is missing or damaged? In addition to reporting the problem to the budget airline's representative at the airport, you need to file a claim to ensure you receive any compensation you may be entitled to.
Read on to learn what to do if you have a baggage problem on Ryanair.
Introduction
Have you flown with Ryanair and arrived at your destination to find that your baggage is missing or damaged? In addition to reporting the problem to the budget airline's representative at the airport, you need to file a claim to ensure you receive any compensation you may be entitled to.
Read on to learn what to do if you have a baggage problem on Ryanair.
Locate the lost property desk
If your checked bags don't appear on the carousel or they're damaged when you collect them, you must report the problem before leaving the airport.
Find the Lost Property Desk, which is usually located inside the main baggage claim hall or in the public concourse just outside the customs area. If you can't locate lost property, ask at the information desk or speak with a member of airport staff.
Make a report and receive a Property Irregularity Report
At the lost property desk, make a report about the baggage issue. You may need to provide personal details, such as your name, address, and flight details.
Once the report has been made, you will receive a Property Irregularity Report, or PIR. This contains a 10-character reference written at the top, for example, DUBFR56780.
You need this PIR file number to file a claim with Ryanair and trace the progress of your luggage if it's delayed, so don't leave the airport without it.
Understand if you can file a claim
If your baggage is damaged, delayed, or lost while in the care of Ryanair, you could be entitled to compensation.Damaged: The cost of repairs or a replacement bag or suitcase.Delayed: Out-of-pocket expenses for essential items while waiting for your luggage, such as toiletries, underwear, and medications.Lost: The value of the lost bag and its contents.
Make a claim within the time limit
If you believe you're entitled to compensation, you must make a claim within the time limit:Damaged Baggage: Within 7 days from the date of the damage.Misplaced Baggage: Within 21 days of arrival.
Log in to your myRyanair account
To file a claim, visit the Ryanair website and click on Log in or myRyanair Portal in the top right corner.
Sign in to your myRyanair account with your email address and password, and hit Log in. You can also log in with your Google, Facebook, or PayPal account.
Navigate to the claim form
Scroll down to find Take an action. Click the arrow on the right and select Make a claim from the dropdown menu.
Select an option
Click on either Baggage - Damaged or Baggage - Delayed or lost depending on the issue.
Follow the instructions
Follow the on-screen instructions to file a claim. You'll need your 6-digit booking reference, 10-character reference from the PIR, and copies of receipts or proof of purchase.
Wait for a decision
Ryanair will contact you via email with its decision on your claim, so monitor your inbox for any messages. The claims process takes around 15 working days for damaged and delayed baggage and up to 28 days for a lost bag.
Conclusion
When you have a baggage problem on Ryanair, report it to the lost property desk before leaving the airport. Make a claim on the airline's website as soon as possible to apply for out-of-pocket expenses and compensation.
If you require further information or assistance with the claims process, contact Ryanair customer service.
Further questions?
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