What do I do if I have a baggage problem on Ryanair?

Lost baggage, damaged baggage, things missing from your baggage...it really stinks. We take the sting out of the trouble by letting you know what you need to do with baggage problems with Ryanair.

Christian Allen is the editor / author responsible for this content.
Aug 20, 2019

Do you have any issues with your baggage on Ryanair? It is possible to report the problem and have it resolved in a few minutes. If your baggage is damaged, delayed, or lost, you should report to the arrival airport as soon as possible. Reporting is not enough. You must also file a claim for your baggage.

Submit a claim to Ryanair as soon as possible. Your airline's liability for loss may be limited. If the value of your baggage is high, you should consider declaring a high value in advance. You may need to make additional payments but it helps you get compensation if your baggage is lost or damaged.

When Your Baggage is Damaged

If you find that your checked baggage is damaged, you should report the issue to your arrival airport and submit a claim to Ryanair in seven days or less from the date of damage. You must keep the following in mind after submitting your claim.

  1. You will be requested to submit copies of your damaged items' original receipts.
  2. You must keep the damaged baggage and its original receipts until your claim is finalized.
  3. You will receive feedback from Ryanair through the postal or email address in the claim form.
  4. Your claim for damaged baggage may be processed in 15 working days or less.

When Your Baggage is Lost or Delayed

If you do not receive your baggage on time, the first step is to report to your arrival airport. At the arrivals desk, you should receive a Property Irregularity Report. Use it to check for updates on your baggage. It should help you trace your baggage.

You must submit a claim to Ryanair within 21 days. Keep the following in mind after submitting your claim;

  1. Claims for delayed baggage are processed in 15 working days or less
  2. You must submit copies of the original receipts for lost or delayed items
  3. You must retain your original receipts until the claim process is complete
  4. Claims for lost baggage are processed in 8 working days or less.
  5. You will receive a response through the email or postal address given in the claim form.

Left Baggage at the Airport

If you left your baggage at the airport, Ryanair does not accept liability for it. Your baggage is your responsibility so you must take care of it. Ensure that you have all your luggage when leaving the airport. If you mistakenly leave it at the airport, you may get help from the Lost Property Office at the airport. They may help you find your lost or misplaced luggage.

Avoiding Extra Charges on Ryanair

Even though Ryanair is known to offer cheap flights to travelers, you may still want to avoid extra charges. Ryanair charges for services that other airlines may offer for free. If you do not keep a few tips in mind, you may end up paying more than you need to. The following tips will help you save money when using Ryanair.

  1. Ensure that everything you need fits into one bag with the dimensions 35cm X 20cm X 20cm. Having one small bag is cheap and it ensures that you do not lose your property
  2. Check in on charge to avoid check-in charges
  3. Use the Ryanair app to check in
  4. Double check everything when booking to avoid the name change fee
Ryanair is happy to help you with all your baggage problems. If you have any questions, you may contact the Ryanair customer support team by phone or live chat. They will help you deal with the problem fast. These tips will help you solve any baggage problem you may encounter on Ryanair.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What do I do if I have a baggage problem on Ryanair?

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